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DeciZone Interactive Decision Trees: Automated Customer Support & Knowledge Base
Cust. Support & Troubleshooting Automated with Decision Tree Knowledge Base
- Industries
- CommunicationsEducation
- Business Need
- Agent Productivity
DeciZone automates support & Troubleshooting in less than 30sec using interactive decision trees knowledge base. This 'DeciZone Integration with Salesforce' app allows you to integrate your paid DeciZone.com Account with your Salesforce Account.
Highlights
Easily guide people through complicated processes with a interactive decision tree. All they need to do is just click a few times to follow your guidelines. This helps you get effortless & consistent performance with significantly better experience.
Give Support/Troubleshooting guidance exactly like you would do it in person- by showing images, videos, attaching documents, links & transcripts. Auto-Escalate only those cases which are not resolved by your decision tree. Better Experience & $avingS.
Auto generated transcripts updated in your case/contact/ticket description/notes to allow your team to focus and proactively reach out to your customer. Feedback to Author feature allows continuous improvement of your decision trees - Retain Experience!
Provider Details
DeciZone.com
San Francisco, CA, USA
DeciZone is a No-Code productivity SAAS solution for creating and sharing interactive decision trees which streamline guidance for teams & customers in making confident decisions.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
'DeciZone Integration With Salesforce' allows you to integrate your existing www.DeciZone.com Business/Enterprise account for all members of your DeciZone account. For pricing see https://www.decizone.com/price . Email Contact@DeciZone.com for details.
Default Plan
$1 USD/user/month
Free trial available for 15 days