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DeciZone Interactive Decision Trees: Automated Customer Support & Knowledge Base
Cust. Support & Troubleshooting Automated with Decision Tree Knowledge Base
Overview
DeciZone automates support & Troubleshooting in less than 30sec using interactive decision trees knowledge base. This 'DeciZone Integration with Salesforce' app allows you to integrate your paid DeciZone.com Account with your Salesforce Account.
See How DeciZone Interactive Decision Trees: Automated Customer Support & Knowledge Base Works
Easily guide people through complicated processes with a interactive decision tree. All they need to do is just click a few times to follow your guidelines. This helps you get effortless & consistent performance with significantly better experience.
Give Support/Troubleshooting guidance exactly like you would do it in person- by showing images, videos, attaching documents, links & transcripts. Auto-Escalate only those cases which are not resolved by your decision tree. Better Experience & $avingS.
Auto generated transcripts updated in your case/contact/ticket description/notes to allow your team to focus and proactively reach out to your customer. Feedback to Author feature allows continuous improvement of your decision trees - Retain Experience!
Wouldn't it be awesome if everyone followed the best practices, especially when they are well documented? Welcome to DeciZone.com. DeciZone.com is a platform for streamlining decision making in less than 30 seconds using interactive decision trees & navigable flowcharts. Your paid account at https://DeciZone.com can be integrated with your Salesforce account using this app. This app allows any member of your DeciZone account to log into their Salesforce account (with the same email address) to use DeciZone integration inside Salesforce with their Case, Lead or Opportunity. Email 'support+appxchange@DeciZone.com' if you have questions. Advanced features like reports, linked trees and team feedback allow continuous improvement for your decision trees, allowing you to retain the experience in your organization even when the people leave. Custom logo/colors Branding; Multimedia assets at any step in your tree to give more context; attach files, link to websites or just show screenshots. Just login to your DeciZone.com account & find the instructions to enable the DeciZone integration with Salesforce. We take pride in earning your trust. Enable Confident Decisions
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- Business Needs
- Agent Productivity
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- CommunicationsEducation
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package