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Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents

Omnichannel communication 15+channels, CTI calling, & CRM-style experience

Overview

AI-powered SMS, RCS and WhatsApp app for Sales Cloud and Service Cloud with CTI calling, text messaging, power dialer, voicemail, and activity logging. TCPA-compliant marketing SMS automation across 13 channels with a Salesforce Platform License.

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See How Textolic- Text Messaging | Voice | SMS | RCS | WhatsApp | Email | AI & AI Agents Works

  • SMS, WhatsApp & Voice Platform for Every Touchpoint ✓ AI SMS, WhatsApp, voice calling, voicemail & 11+ channels at fraction of price ✓ 360 Textolic: 1 platform license with telephony & Open CTI calling ✓ Unified voice and messaging communication

  • SMS & Text Messaging One-on-One Conversations ✓ Two-Way SMS, text messaging, texting & WhatsApp to engage leads ✓ Personal touch with organized, timely communication ✓ Easy to manage text messaging engagement

  • Bulk SMS & Text Messaging Campaigns ✓ Reach millions with bulk SMS, mass text messaging & marketing SMS campaigns ✓ High-volume outreach across Salesforce Standard and Custom objects ✓ Personalized messages at scale for promotions and updates

  • AI SMS & Text Messaging Drip Campaigns ✓ Smarter journeys with AI SMS, WhatsApp integration & multichannel drip campaigns ✓ Timely, personalized text messaging sequences for lead follow-up automation ✓ Nurture customers without manual planning

  • No-Code SMS & Text Messaging Automation ✓ Automate communication without coding using SMS & text messaging automation ✓ Flow SMS automation for timely texts, SMS alerts & SMS notifications ✓ Trigger messages on record updates and workflows

  • SMS & Text Messaging Compliance ✓ SMS & text messaging compliance with AI-powered monitoring & intent-based opt-outs ✓ Automate safeguards across SMS, WhatsApp & other channels ✓ Responsible business SMS marketing support

  • Voice, Telephony & Call Center Calls ✓ AI Voice Agent for calls & inbound/outbound calling with voice mail management ✓ CTI telephony, power dialer, call center & structured communication ✓ Efficient voice calling and call handling

  • AI Voice & Telephony Call Transcription ✓ Turn every call into insight with AI transcription, voice coaching & analysis ✓ Help call center agents improve with actionable guidance during & after calls ✓ Enhanced voice, telephony & call capabilities

  • AI Text and Call Language Translation ✓ Break language barriers with AI-powered real-time text & voice translation ✓ Communicate in preferred language across SMS, WhatsApp, voice & text channels ✓ Multilingual customer engagement at scale

360 Textolic is an AI-powered customer communication platform that offers texting, calling, and 13 more channels along with a Salesforce Platform License to deliver a CRM-like experience without requiring a full CRM. Manage customer conversations, engage leads, automate follow-ups, and streamline communication from one platform. Key capabilities: ➤ Multichannel texting- SMS, WhatsApp, RCS, Viber, and more ➤ Two-way messaging with AI-suggested replies ➤ Bulk SMS, mass text messaging, and targeted campaigns ➤ Multichannel drip campaigns and no-code messaging automation ➤ AI translation across messages and calls ➤ AI-powered compliance and intent-based opt-outs ➤ CTI, Dialer, Telephony, and Ringless Voicemail ➤ Conversation and sentiment analysis and engagement tracking Use cases: ➤ 24/7 lead engagement and qualification ➤ Omnichannel support and service ➤ Round the clock inbound / outbound call handling ➤ Automated updates, follow ups, & reminders CRM-like experience at a fraction of the cost of a traditional Salesforce CRM.

Categories

Business Needs
Sales
Customer Service
Telephony
Industries
Education
Financial Services
Healthcare & Life Sciences
Personas
Marketer
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Community Builder
Managed Package

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