Cadalys Service Management®

Our purpose-built ITSM app was designed with ITIL standards from day one, leveraging the Salesforce platform to provide seamless configuration, ease-of-use and flexibility without the expense and burden of relying on other platforms. Deploy in your existing instance or a separate org - your choice. Service Catalog: quickly customize and manage your service offerings to your employees, customers, and partners to provide superior value CMDB: Manage all assets (IT and non-IT, and the relationships between them) to run your business in one place Incident Management: Minimize disruptions with powerful routing, workflow, and collaboration capabilities that will help ensure your users get back to work quickly Problem Management: Bring together your team’s collective knowledge to quickly identify, address and prevent future incidents Change Enablement: Assess risks and manage a change schedule for timing, urgency and cost of fixing common problems Monitoring & Event Management: Record, report and respond to state changes. Insight Engine: Leverage Salesforce’s powerful reports and dashboards to give teams and leadership the insights needed to provide superior service more efficiently