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RingCentral RingCX | CTI | Contact Center | IVR | Click-to-Call | Scripting

Power the future of customer engagement

Overview

RingCX for Salesforce increases agent productivity through a single desktop to manage interactions, intelligent screen-pops, IVR integration, and call recording.

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  • SELF-SERVICE: Let your customers help themselves through automation + self-service for 24/7 support. Use data from SFDC to prioritize each interaction appropriately. IVR based Screen Pop and alerts for agents.

  • SCRIPTING: Ensure consistency in agent interactions by rendering Engage Agent Script within Salesforce. Integrated with SFDC, personalize interactions to deliver better customer experiences.

  • RingCX ADMIN CONSOLE: Enables administrators to configure organization wide settings for Automations, Screen pop settings, Call Log Customization

  • Single pane of glass: Handle inbound voice calls, live chat interactions, and more directly from your account within Salesforce.

  • Tight integration with Salesforce data: Quickly identify customers for personalized experiences. Easily create new records or update existing ones for faster after-contact work.

  • Easy to deploy and use: Prebuilt integration to deploy in hours, not weeks. Use you browser on any platform (Windows®, Mac®), no software installation is needed.

SELL - RingCX integrates the agent softphone within Salesforce to allow agents to stay within the application while assisting customers in the contact center. Utilize scripting and suggested responses to assist the agent with quality, consistency, and personalized customer interactions. SUPPORT - Identify customers based on the incoming phone numbers or channel identifiers, combined with information captured within Salesforce. Use skills-based routing to direct interactions to the agent best equipped to resolve each customer’s concerns. Automatically provide relevant screen-pop to the agent upon delivery of the interaction . WORK FROM ANYWHERE - Connect on Windows and Mac, using any popular browser leveraging WebRTC. Scale your contact center resources up and down according to your business needs. RELIABLE - Prevent downtime and scale infinitely with modern cloud architecture. Run all functions of your platform with triple redundancy, running across three geographically dispersed data centers at a time. Avoid manual intervention and rerouting of interactions with active failover.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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