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Service Time Manager

Track time spent on cases against estimated completion time.

Free  

Never requires payment

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Business Need
Productivity

Highlights

Store estimated completion times directly on case records. This can then be used for reporting and case assignment.

View time spent on a cases by having your service team log their time as work logs. Furthermore, this can also be used to view the work completed by each team member.

Schedule work for your team to complete and understand what cases are in the process of being resolved and when by.

Provider Details

Alscient
Leeds, United Kingdom
Founded
2010
Phone
0113 8000 200

Alscient have been delivering Salesforce solutions for over 15 years. During which time we have seen huge growth and innovation with change delivered at an astounding pace, everything you would expect from the world’s #1 CRM platform. Throughout that period, Salesforce have always held true to their Ohana (family) culture and four core values of Trust, Customer Success, Innovation, and Equality. This has resulted in the platform providing solutions and services that are relevant and make a difference. During that time Alscient have delivered solutions from simple single cloud implementations to complex digital transformations on a large scale that include integrations across the enterprise. You can trust our certified, experienced, permanent, U.K. based consultants to deliver to the same customer obsessed principles as Salesforce. Our Services - Salesforce Professional Services - Salesforce Solution Architecture Review - Digital Transformation - Salesforce Managed Service - Salesforce Application Solutions - Salesforce & Amazon Web Services - Salesforce Quick Starts

Pricing Details

Free

You can fully use this solution without payment.

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