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Email, Email-to-Case & EAC, Shared Inbox, Outlook/Gmail Email Sync |Record Inbox
Manage Customer Email, Email-to-Case & Shared Inbox Directly in Salesforce
- Industries
- Horizontal ProductFinancial ServicesManufacturing
- Business Need
- Customer ServiceEmail & Calendar SyncCase Management
- Requires
- None
- AppExchange Partner Products
- Compatible With
- Sales CloudService CloudFinancial Services Cloud
⭐ 4.99 Rating - A Top-Rated Email App for Salesforce. Turn every customer email into complete, owned and actionable history on the right record. ✅ EAC & Email-to-Case Alternative ✅ Shared Inbox ✅ Email Visibility On Records ✅ Email Tracking & Management
Highlights
EMAIL-TO-CASE & EMAIL VISIBILITY ✔ Improve Email-to-Case Workflows ✔ Alternative to Einstein Activity Capture (EAC) ✔ Complete Email Visibility on Any Record ✔ Full Email Threads & Email History ✔ Email Tracking on Standard & Custom Objects ✔ Shared Inbox
ENHANCED EMAIL COMPOSER ✔ Auto Draft Emails ✔ Advanced Email Signatures ✔ Unlimited Daily Email Sending ✔ Enhanced Email Formatting ✔ Predefined Email Content ✔ Email Translation for Multilingual Teams ✔ Built-in Email Spell Check ✔ No Email Body Length
ADVANCED EMAIL THREAD MANAGEMENT ✔ Multi-Threads on all Objects and Records ✔ Smart Inbox Rules & Email Routing ✔ Automated Thread Labels & Categorization ✔ Automated Follow-Ups & Reminders ✔ Control Thread Visibility by Team or Role ✔ Shared Inbox Collab
SHARED INBOX & TEAM COLLABORATION ✔ Shared Mailbox Management ✔ Email Assignment & Ownership ✔ Queue-Based Communication ✔ Team Collaboration on Email Threads ✔ Customer Communication Tracking ✔ Unresolved Email Management ✔ Automated Email Routing
EMAIL TRACKING & REPORTING ✔ Email Activity Tracking ✔ Email Open & Click Tracking ✔ Email Performance Reporting ✔ Response Time Analytics ✔ Team Email Reporting ✔ Email Engagement Analytics ✔ Team Performance Metrics ✔ Customer Communication Analytics
UPGRADED EMAIL TEMPLATE FUNCTIONALITIES ✔ Cross Object Merge Fields ✔ Lightning & Classic Email Templates ✔ Email Template Usage Counter ✔ Retain Original Message when Replying ✔ Advanced Email Template Automation ✔ Dynamic Email Personalization
CUSTOM OBJECT EMAIL MANAGEMENT ✔ Email on Custom Object ✔ Multi-Level Cross Object Merge Fields ✔ Email History on Custom Records ✔ Custom Object Automation ✔ Record-Specific Email Experiences ✔ Related Record Email Context ✔ Cross Object Email Automation
EMAIL SECURITY & GOVERNANCE ✔ Control Email Visibility by Team, Queue & Role ✔ Secure Internal & External Communication ✔ Data Residency ✔ Email Audit Trail & History ✔ Phishing Email Detection & Management ✔ Compliance-Ready Email Governance
OUTLOOK & GMAIL COMPATIBILITY ✔ Outlook Compatible ✔ Gmail Compatible ✔ Alternative to Einstein Activity Capture ✔ Native Email Storage ✔ Complete Email History in Salesforce ✔ Email Attachments Stored in Salesforce ✔ Replace Email Sync Limitations
Provider Details
GOAT Email
Niš, Serbia
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
- Pledge 1%
Founded
2017
Website
Phone
+381-64-10-86-705GOAT Email is a Salesforce-native email governance platform that helps teams manage customer communication directly inside Salesforce. Built for service, sales, and operations teams, GOAT Email turns email from an isolated inbox activity into a connected, measurable business process. Teams can manage shared and individual email conversations, maintain complete customer context, automate routing and follow-up, apply governance controls, and use AI to draft, summarize, and act on communication without moving data outside Salesforce. GOAT Email is designed for organizations that need stronger visibility, ownership, compliance, and operational control over customer email. By keeping communication, records, workflows, and reporting in one place, teams can respond faster, collaborate more effectively, and create a reliable audit trail for every customer conversation.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Non-profits receive a 10% discount on Annual subscriptions. Please, contact us for the coupon code. Enterprise volume discounts are available.
Record Inbox - Monthly Plan
$17 USD/user/month
Free trial available for 14 days
Record Inbox - Annual Plan
$170 USD/user/year
Free trial available for 14 days
Record Inbox + Global Inbox - Monthly plan
$25 USD/user/month
Free trial available for 14 days
Record Inbox + Global Inbox - Annual Plan
$250 USD/user/year
Free trial available for 14 days