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Charket LINE® - For Supporting Your Customers Through LINE

Interact with LINE customers from Salesforce

Overview

Charket LINE® is one of our Charket Social Hub apps for connecting LINE official accounts to Salesforce customer 360 and offering your LINE customers an exceptional experience.

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  • Connect your LINE official account directly to Salesforce CRM without using any proxy servers. Your data, both in transit over the Internet and at test in Salesforce database, will be fully secured.

  • Map LINE users with Salesforce leads and contacts, and create cases from LINE chat conversations.

  • Use Salesforce Omni-Channel to route and process inquiries from LINE customers.

Charket LINE® is one of the most secure, if not the most secure, solutions to connect LINE official accounts to Salesforce Customer 360. Charket LINE leverages LINE's cloud-based APIs to make sure all data from your LINE customers is only processed and stored within your own Salesforce org. No external servers or proxy servers are used to access to your data. Due to the nature of this direct integration, compliance with GDPR and future personal data protection laws is made possible through Salesforce's compliance with such laws and regulations. By working with our other Charket apps, contacts and leads in Salesforce are associated with their social profiles from WeChat, WeCom, WhatsApp and LINE. Customer service agents user Salesforce Omni-Channel to support customers through social media. Agents can easily create cases from chat conversations and keep customers updated through real-time social network notifications. * LINE is a trademark of LINE Corporation.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Person Accounts
Salesforce Shield
Managed Package
Lightning App Builder

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