Explore apps for invoice automationIntegrate CRM with CLM solutions
Help & Support
Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More
Have Questions?
Voice Essentials for Service Cloud Voice
Created by voice experts to maximize time savings & actionable insights
$25,000 USD/Org/year
- Industries
- RetailFinancial Services
- Requires
- Service Cloud
Voice Essentials completes your SCV instance & maximizes efficiency and outcomes. Equip your agents to handle calls with ease, increase efficiency, and expand your reach. All visible through voice insights, a 360 View of your Call Center Performance.
Highlights
Sentiment Advisor - Real-time sentiment analysis ● Understand & Visualize Sentiment during the conversation ● Track sentiment scores for reporting and WFM
Ambient Knowledge - Automatically display Knowledge Articles ● Listen and understand real-time conversations ● Display Knowledge Articles based on conversation context ● Improve agent efficiency and accuracy
Network quality gauge - Ensure your agents connection ● Customizable thresholds for network speed ● Check for Latency with your Amazon Connect instance ● Capture specific speeds for easily sending to supervisors & WFM if there is an issue
Visual Voicemail - Manage voicemails directly in Salesforce ● Collect Voicemails ● Play Voicemail directly in console ● Create Cases with call details and call Transcript ● Create records (Cases, Leads, Tasks, etc) based on Voicemail to manage workflow
After Call Work - Control time spent after calls ● Customizable thresholds for warnings/timeouts ● Toast & Browser Notifications ● Auto-close tab to free up availability
Agent Wallboard - Track time in status ● Track Time in Status (how long have I been on break? How long have I been taking calls?) ● Dynamic time in utility title allows agents to track time without needing to open the utility ● Real-time Call Metrics
Contact Center Wallboard - Immediate call details ● Supports all Realtime & Historic metrics from AWS ● Configurable Refresh Rate ● Includes Tile and Grid style views ● Configurable SLAs for each metric
Voicemail Drop for High Velocity Sales - Reach a larger audience! ● Create pre-recorded and consistent messaging ● Drop messages when you hit a prospect’s voicemail, and move onto the next prospect ● Hit your outbound dialing quota faster
Mass Provision Users - Get users up and running in no time! ● Mass Select Users to be added to your Contact Center ● Automatically assign Service Cloud Voice licenses & permission sets ● Automatically assign AWS Routing Profiles & Security Profiles
Provider Details
NeuraFlash LLC
Burlington, MA 01803
Are YOU ready to leverage AI, Einstein GPT, & Data Cloud to deliver exceptional experiences that result in real-time business savings? We are a top Consulting & ISV Partner of Salesforce & AWS and the go-to partner for all things Contact Center, Sales, & Field Service Operations. We build end-to-end solutions across industries & Salesforce Clouds, specializing in Service Cloud, Service Cloud Voice, Digital Channels, Bots, Field Service, Revenue Cloud (Sales, CPQ, Billing), & MuleSoft - with a dedicated practice for each solution. Our knowledge of the Salesforce Customer 360, our Guaranteed Outcomes Program, our unique Change Management approach, & agile team of 400+ sets us apart & enables us to help you exceed your business goals!
Pricing Details
Default Plan
$25,000 USD/Org/year