MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Medallia Closed Loop Service for Salesforce

By Medallia, Inc.

Maximize your investment in Salesforce Service Transformation with Medallia

No Ratings
Starting at $10,000   USD/company/year

Discounts available for nonprofits

Try It
Business Need
Agent Productivity

Grow revenue from new leads generated through direct, unstructured feedback, reduce cost to serve and churn by identifying and correcting systemic issues, Improve training, coaching and agent performance by understanding gaps in service

  • Medallia for Salesforce Integration

Highlights

Self Service Improvement Opportunities Capture topics about customers talking about your self-service portal, saying ‘I tried’, and discussing confusion about things they saw online.

What is driving call volume? Tying structured data about the call with allow you to identify what are the top issues/call reasons for long calls, for calls that have not been resolved, or for calls that have multiple transfers.

Cross-sell/Upsell Assess customer sentiment and reactions to being asked about various cross-sell/upsell opportunities. Which call reasons or new products are most directly tied to a successful cross-sell or upsell?

Provider Details

Medallia, Inc.
San Francisco
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
2001
Website
Email
Phone
1-866-562-1834

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia Experience Cloud™, a software-as-a-service platform, to help them capture feedback everywhere their customers are (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action—from the C-suite to the frontline—to improve their performance. This methodology empowers your employees to make smarter, more informed daily decisions so they can deliver better customer experiences. Through our software, companies can build more loyal customer relationships, grow faster, reduce costs, and improve corporate culture. At Medallia we are obsessed with turning customer feedback into great companies.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

Default Plan

$10,000 USD/company/year

Lowest Starting Price

More From This Provider

Medallia Frontline Engagement and Quality Management for Salesforce
by Medallia, Inc.
No Ratings
Medallia helps contact centers deliver the best customer and agent experiences. Medallia Frontline Engagement and Quality Management for Salesforce was built specifically for customer experience teams working in Service Cloud.

Medallia Marketing Experience for Salesforce
by Medallia, Inc.
No Ratings
Medallia marketing experience for Salesforce allows for further segmentation of marketing data in Salesforce based on voice of customer data.

Medallia Sales & Service Experience for Salesforce
by Medallia, Inc.
Medallia helps the world’s best-loved brands deliver great customer experiences. Connect Salesforce to the Medallia Experience Cloud and deliver insights to your Sales and Service teams that show them where to focus for improving account relationships.