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NICE Agent for Salesforce Voice

NICE CXone Agent for Salesforce Voice

Overview

NICE Agent for Salesforce Voice (previously Service Cloud Voice) provides a call center solution in the cloud unifying the agent experience. Increase agent efficiency, while improving customer experience with industry-leading CaaS provider.

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See How NICE Agent for Salesforce Voice Works

  • Single Panel Agent Workspace - CXone Agent for Salesforce Voice is embedded into the Salesforce Omni-Channel Widget for a single panel workspace experience for users.

  • Help more customers, faster - Intelligently route calls to the right agent, with the right expertise, at the right time with seamlessly integrated IVR routing.

  • Empowered agents = happy customers - Empower your agents to work on multiple interactions concurrently, which makes them more productive.

CXone Agent for Salesforce Voice (previously Service Cloud Voice) adds CXone Telephony contact center components into Salesforce Service Cloud Offering combining the best of both NICE and Salesforce. Customers who need voice capability within Service Cloud, desire a single pane of glass view, and intelligently routed contacts to the best available resource to handle them.  Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Agent for Service Cloud Voice lets you deploy an integrated contact center solution in minutes and download updates as needed. Supported in Hyperforce version of Salesforce.

Categories

Business Needs
Customer Service
Agent Productivity
Industries
Financial Services
Government
Healthcare & Life Sciences
Personas
Administrator
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Accessible Solution
This company indicates that their solution meets certain accessibility standards. To learn more, review the Accessibility Conformance Report provided by the company. We don't independently audit a solution's accessibility.
View Report
No Limits
Lightning Ready
Managed Package
Accessible Solution

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