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NICE Agent for Salesforce Voice

By NICE CXone

NICE CXone Agent for Salesforce Voice

No Ratings
$25   USD/user/month
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Industries
Financial Services
Government
Healthcare & Life Sciences
Business Need
Customer Service
Agent Productivity
Requires
Service Cloud
Compatible With
Sales Cloud
Service Cloud
Marketing Cloud Engagement

NICE Agent for Salesforce Voice (previously Service Cloud Voice) provides a call center solution in the cloud unifying the agent experience. Increase agent efficiency, while improving customer experience with industry-leading CaaS provider.

Highlights

Single Panel Agent Workspace - CXone Agent for Salesforce Voice is embedded into the Salesforce Omni-Channel Widget for a single panel workspace experience for users.

Help more customers, faster - Intelligently route calls to the right agent, with the right expertise, at the right time with seamlessly integrated IVR routing.

Empowered agents = happy customers - Empower your agents to work on multiple interactions concurrently, which makes them more productive.

Provider Details

NICE CXone
Salt Lake City, Utah
Social Impact
Diverse-Owned Business
This company is at least 51% owned or operated by members of one or more of these groups: women, veterans, minorities, person(s) with disability(ies), and the LGTBQ community. To learn more, review the certification provided by the company.
View Certification
Diverse-Owned Business
Founded
1997
Website
Email
Phone
1-866-965-7227

NICE CXone, the contact center platform that integrates into Salesforce, is part of NICE- a global provider of both cloud and on-premises enterprise software solutions that empower better customer experience (CX) through analytics, workforce engagement, contact center software and more. NICE also helps organizations of all sizes ensure compliance and combat fraud. NICE has over 25,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies.

Pricing Details

You must have an active NICE CXone account for the CXone Agent for Service Cloud Voice to work. NOTE: $25/per month / agent for NICE CXone customers. (For full pricing contact us.)

Default Plan

$25 USD/user/month

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