Digital Machine File: IoT Asset Management for Manufacturers
Turn your installed base into service revenue — on Salesforce.
Overview
Turn your installed base into service revenue. The Digital Machine File unifies machines, IoT data, and service on Salesforce - cutting downtime up to 70%.
See How Digital Machine File: IoT Asset Management for Manufacturers Works
360° Installed Base — Every machine, customer, and service interaction in one Salesforce record.
IoT Asset Management — Real-time telemetry, anomaly detection, predictive maintenance, and digital twins (optional).
New Service Revenue — Spare-parts shop, upselling, and CRM-driven campaigns from your installed base.
Customer Portals — Self-service for spare parts, service requests, and machine dashboards on Experience Cloud.
Faster Service — Higher first-time-fix rates, shorter service cycles, less manual effort.
End-to-End Integration — ERP, PLM, and IoT harmonized with remote support (TeamViewer) and knowledge (Empolis).
Built by Machinery Experts — Delivered by logicline, Salesforce partner with 30+ years in mechanical engineering.
Turn your installed base into a growth engine — on Salesforce. Machinery and equipment manufacturers lose revenue to scattered service data, manual effort, and blind spots across their installed base. The Digital Machine File gives you one connected record for every machine: assets, IoT telemetry, service history, documents, and digital product passport — natively on Salesforce. Built on Service Cloud and Manufacturing Cloud, it turns after-sales service into a growth driver: - Predictive maintenance that cuts unplanned downtime up to 70% - New service revenue from spare parts, upselling, and campaigns - Faster response and better CX with self-service portals and AI agents - IoT and Agentforce are built in — and fully optional: the file runs just as well for machines without sensors. Delivered by logicline, Salesforce partner with 30+ years in mechanical engineering, with a proven ecosystem (TeamViewer, Empolis, GRAX) and the SDI AI reasoning layer. Download the whitepaper "Digital Machine File & Installed Base" to see how to turn service into a growth engine.
Categories
- Business Needs
- Customer ServiceAgent ProductivityField Service
- Industries
- AutomotiveHigh TechManufacturing
- Personas
- Business Operations ManagerSales Representative / ManagerService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.AgentforceAgentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn MoreManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.Lightning App BuilderReady to use in the Salesforce Lightning App Builder.Salesforce MobileSupports Salesforce for iOS and Android.
- No LimitsLightning ReadyAgentforceManaged PackageLightning App BuilderSalesforce Mobile