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TCS Localized Chat Bot Response Management
Local management of time sensitive crisis related information.
Overview
Native Salesforce console, page views, objects and workflows integrated with Einstein Chat Bots. Allows authorized users to adjust selected responses based on their location and situation. Responses can be pre-built or allow free text entry.
Store Object in Salesforce provides interface with custom data fields to capture updates to store hours or safety procedures based on rapidly changing crisis circumstances.
Updates to information are automatically forwarded for approval. Once approved, the information is presented via customer facing interfaces such as a Chat Bot.
IT support is not required and this solution can be integrated with existing Chat Bot frameworks in order to provide the flexibility of local crisis information management without impacting corporate level responses.
The TCS Localized Chat Bot Response Management App allows local management to immediately adjust Chat Bot responses relevant to their location and situation. A built-in approval process assures that only appropriate responses are deployed. Faster correct responses via chat bot reduces the demand and cost of contact center support.
Categories
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpManaged PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsManaged Package