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TCS Localized Chat Bot Response Management
Local management of time sensitive crisis related information.
Native Salesforce console, page views, objects and workflows integrated with Einstein Chat Bots. Allows authorized users to adjust selected responses based on their location and situation. Responses can be pre-built or allow free text entry.
Highlights
Store Object in Salesforce provides interface with custom data fields to capture updates to store hours or safety procedures based on rapidly changing crisis circumstances.
Updates to information are automatically forwarded for approval. Once approved, the information is presented via customer facing interfaces such as a Chat Bot.
IT support is not required and this solution can be integrated with existing Chat Bot frameworks in order to provide the flexibility of local crisis information management without impacting corporate level responses.
Provider Details
Tata Consultancy Services Ltd
Mumbai, Maharashtra, India
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for the last fifty years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development.
Pricing Details
Paid Add-On Required
You must pay for a product or service that is external to Salesforce for this solution to work.
App is Free to Download; Contact TCS for Implementation Services