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InGenius Salesforce Voice Transition for Contact Centers

By Upland Software

Transition to Salesforce Voice, keep your existing telephony

Starting at $10   USD/user/month

Discounts available for nonprofits

Industries
Education
Financial Services
Travel, Transportation, & Hospitality
Business Need
Customer Service
Agent Productivity
Integration
Requires
Sales Cloud
Service Cloud
Compatible With
Financial Services Cloud
Health Cloud
Government Cloud

InGenius helps contact centers transition from Open CTI to Salesforce Voice without replacing Cisco, Avaya, or Genesys. Reduce operational complexity and unlock real-time transcription and AI-powered next steps natively inside Salesforce.

Highlights

Seamless Open CTI to Salesforce Voice Transition The best solution to bridge your existing Cisco, Avaya, or Genesys telephony to Salesforce Voice without migrating to the cloud or replacing your investment.

AI-Powered Agent Productivity Empower agents with real-time knowledge prompts, customer context, next best action recommendations, and live transcription natively inside Salesforce.

Enhanced AI-Powered Insights Agentforce-powered insights that unify telephony and CRM data. Generate call summaries, classify cases, and surface relevant knowledge articles automatically.

Out of the Box FlexibilitySalesforce Voice agent experience, Command Center for Service, analytics integration, simplified Salesforce administration, and IVR data mapping all included.

Easy Deployment Guided install via web conference. Faster time to value from day one.

Provider Details

Upland Software
Austin, TX
Founded
2012
Website
Email
Phone
1-833-UPLAND-1

Upland helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Our growing library of products delivers the "last mile" plug-in processes, reporting, and job specific workflows that major cloud platforms and homegrown systems don’t provide. We focus on specific business challenges and support every corner of the organization, operating at scale and delivering quick time to value for our 1,800+ enterprise customers. To learn more, visit www.uplandsoftware.com.

Pricing Details

You must pay to use this solution. Discounts are available for nonprofits.

Please contact our team at kcmpartner@uplandsoftware.com to discuss pricing, volume discounts and see a demo. Warning - Using InGenius may cause symptoms of increased productivity and happy employees!

Plans starting at

$10 USD/user/month

Lowest Starting Price

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