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Expertflow Cloud Contact Center

Comprehensive contact center solution for voice, chat and video handling

Overview

Transform your customer service operations with Expertflow CX, a cutting-edge contact center solution that seamlessly integrates voice, chat, and video interactions.

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  • Multi-Channel Communication: Enable clients to reach you via phone, browser (voice, video, and screen share), or any chat channel like SMS, Facebook Messenger, and WhatsApp. Leverage Hybrid Chat for seamless integration with chatbots

  • Advanced IVR Systems: Offer traditional or conversational IVR using Google Dialogflow, Microsoft Speech, or Amazon Lex.

  • Efficient Task Management: Utilize skill-based routing and media distribution for optimal agent performance.

  • Voice Recording: Ensure quality and compliance with voice recording capabilities.

  • Comprehensive Reporting: Gain insights with detailed reporting.

  • Seamless Integration: Enjoy hassle-free SSO and LDAP integration.

Enhance your customer interactions with Expertflow CX, a versatile contact center solution. Multi-Channel Communication: Enable clients to reach you via phone, browser (voice, video, and screen share), or any chat channel like SMS, Facebook Messenger, and WhatsApp. Leverage Hybrid Chat for seamless integration with chatbots (Dialogflow, IBM Watson, Microsoft Botframework). Advanced IVR Systems: Offer traditional or conversational IVR using Google Dialogflow, Microsoft Speech, or Amazon Lex. Efficient Call Management: Utilize skill-based routing and media distribution for optimal agent performance. Comprehensive Reporting: Gain insights with detailed reporting. Voice Recording: Ensure quality and compliance with voice recording capabilities. Seamless Integration: Enjoy hassle-free SSO and LDAP integration.

Categories

Business Needs
Customer Service
Telephony
Agent Productivity
Industries
Horizontal Product
Communications
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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