MenuAgentExchange
SalesforceSlack

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Sprout Social: Social Customer Care and Social Media Management Marketing

By Sprout Social

Supercharge your customer 360 with AI and social data

Paid Add-On Required  

Payment required for external services or products

Try It
Industries
Consumer Goods
Retail
Travel, Transportation, & Hospitality
Business Need
Customer Service
Marketing
Social Channels
Requires
Service Cloud

Deliver world-class social customer care with Sprout Social and Salesforce Service Cloud. Our customers drive revenue, grow and retain a loyal customer base, and strengthen brand equity by enriching their CRM with social data.

Highlights

Create an enhanced 360-degree view of your customer

Deliver world-class, omni-channel customer care — directly within Service Cloud

Personalize meaningful marketing journeys based on social interactions

Inform business strategy with signals and insights from social

Provider Details

Sprout Social
Chicago,IL

Sprout Social and Salesforce enable you to marry your social data with the rest of your customer data — giving your teams the power to deliver exceptional customer experiences at every touchpoint. Sprout is an intuitive social media management platform built on a robust social data engine, embedded with AI. Sprout takes billions of social conversations from across the major social networks and brings them together in seconds — surfacing rich insights, building comprehensive dashboards, powering intelligent automations — and leveraging real-time APIs and integrations to make the most of your social data across the business. This machine is what supercharges your customer 360. It’s what enables your teams to deliver rich, personalized customer experiences. With Sprout, social data can be leveraged across Salesforce’s suite of products to maximize its reach and best inform the customer experience and strategic business decisions. Sprout works with world-class customers who have chosen to strive for a more perfect customer experience by bringing together their social data with their customer data using Sprout & Salesforce.

Pricing Details

Paid Add-On Required

You must pay for a product or service that is external to Salesforce for this solution to work.

The customer must purchase consulting services and our external app.

Default Plan

$200 USD/user/month

Lowest Starting Price

More From This Provider

Sprout Social: Agent assistant for Service Cloud, Social Customer Care
by Sprout Social
No Ratings
Customer care teams can move faster through their workflows with Agentforce’s accelerated, cross-channel insights. Sprout’s social data integrates into Service Cloud so Agentforce can populate a complete view of a customer’s engagement with your brand.