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Five9 Fusion for Service Cloud Voice BYOT (Agentforce Service) Contact Center CX

By Five9

Streamline customer service with a unified, AI-powered contact center

Starting at $15   USD/seat/month
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Industries
Financial Services
Healthcare & Life Sciences
High Tech
Business Need
Customer Service
Telephony
Agent Productivity
Requires
Service Cloud
Compatible With
Service Cloud

Five9 Fusion brings Five9 contact center (CC) into Service Cloud Voice BYOT (Agentforce Service) to deliver a truly unified service experience across voice, AI, and digital channels. Combining CC metadata and CRM data provides a 360° view of the customer.

  • Elevate CX with Five9 and Salesforce Service Cloud Voice BYOT

Highlights

UNIFIES OMNI-CHANNEL EXPERIENCES Embeds Five9 contact center into your existing Service Cloud experience to equip agents with intuitive call controls for inbound, outbound, and blended calls and campaigns to boost productivity and efficiency.

ELEVATES SELF-SERVICE INTERACTIONS Provides customers with self-service options through digital and voice AI Agents to reduce friction and hold times. Automates routine and repetitive tasks so your agents can focus on high-value tasks at hand.

STREAMLINES AFTER-CALL WORK Reduces contact center handle times and after-call work with auto call summaries, updating Salesforce records and creating follow-up tasks. Agents spend less time wrapping up interactions, and more time focused on customers.

Provider Details

Five9
San Ramon, CA, USA
Social Impact
Pledge 1%
This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
Pledge 1%
Founded
2001
Website
Email
Phone
1-800-553-8159

The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Our cloud-native, scalable, and secure platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,400 partners; and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide. For more information, visit www.five9.com

Pricing Details

Free trials are available! Our pricing model: 1. Monthly per-seat license fee, with volume & term discounts available 2. Monthly long distance fee 3. One-time implementation fee

Default Plan

$15 USD/seat/month

Lowest Starting Price

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