AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

XO - Automation AI

Automation AI brings the power of LLM and Generative AI technology

Overview

Automation AI brings the power of LLM and Generative AI technology along with a no-code interface to design, build, train, test, deploy and manage AI-first Virtual Assistants to automate customer interactions

1 of 4

See How XO - Automation AI Works

  • GenAI-powered Co-pilot to auto-generate dialog definitions, training suggestions, and test datasets. GenAI-powered interactions to provide human-like conversation experiences for your customers and employees

  • Advanced RAG: Provide responses to user queries from structured and unstructured content. Supports content ingestion from a wide range of sources, chunking strategies, hybrid retrieval strategies, and LLM-powered answer generation

  • Dialog Builder: Provide human-like conversation experiences for your customers and employees. Elevate the experiences by orchestrating the GenAI Node and the GenAI Prompt nodes with built-in Guardrails.

  • Intelligent Conversation Management: Build accurate NLP models with a multi-pronged NLU approach, leveraging LLMs for faster model building. Use LLMs for intent resolution, understanding contextual intents, and enabling human-like contextual conversations

  • Intelligent Conversation Management: Automatically handles non-linear conversation scenarios like interruptions, digressions, corrections, and more.

Building and scaling human-like virtual assistants is simplified through XO. With a no-code interface and the power of Large Language Models (LLMs) and Generative AI, Automation AI enables users to design, build, train, test, deploy, and manage AI-first Virtual Assistants, streamlining the automation of customer interactions. Features Include: 1. Omni-channel customer interactions with support for 40+ digital channels, built-in Voice Gateway, and support for third-party IVR systems. 2. Advanced RAG capabilities for Generative Answers. 3. Build automated customer conversation flows using the low-code Dialog Builder. 4. Multimodal NLU powered by LLMs. 5. Multilingual capability with support for 100+ languages. 6. Prebuilt integrations with popular commercial models like OpenAI, Azure, and Anthropic; Support for Commercial LLM integration (BYO). 7. Fine-tuned proprietary models (XO-GPT Models) for common use cases like user query expansion, assistant response rephrasing, etc. 8. Full lifecycle management tools to test, debug, deploy, and monitor the virtual assistants. 9. Comprehensive insights into the performance of the NLP models and automation flows.

Categories

Business Needs
Sales
Customer Service
Analytics
Industries
Financial Services
Healthcare & Life Sciences
Retail
Personas
Developer
Sales Representative / Manager
Service Agent / Supervisor
Features
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
B2C Commerce
Salesforce Order Management
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
B2C Commerce
Salesforce Order Management
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Essentials
Supported Languages
English

More from Kore.ai, Inc.

  • Agent AI - Realtime Co-pilot for Agents handling support calls
    by Kore.ai, Inc.
    No Ratings
    Agent AI automates workflows on a single screen inside Salesforce, providing Real-time Coaching, Proactive and context aware Agentic NBAs (Next Best Actions), Intelligent Knowledge Search, and automated interaction summaries to drive agent productivity.
    Customer Service