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Vonage Conversations for Salesforce | SMS, MMS, WhatsApp, RCS Messages

Unlock the power of conversations with Salesforce

Overview

Vonage Conversations for Salesforce include supported user widgets for Service and Sales Clouds and was recently expanded to also include Marketing Cloud. Quick and easy installation, for sales and service users, or add drag-and-drop marketing actions.

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See How Vonage Conversations for Salesforce | SMS, MMS, WhatsApp, RCS Messages Works

  • ACHIEVE CONVERSATION CONTINUITY Conveniently engage your customers from the Salesforce Marketing, Service, and Sales Clouds within your CRM while seamlesly blending AI and live agents.

  • EASE OF USE Designed for Salesforce Sales & Service Cloud, and Salesforce Marketing Cloud, conversations are saved in Salesforce objects. You can set up the app in minutes using the installation tool, and users can add the messaging widget anywhere.

  • FLEXIBILITY Every business has their own process. That’s why we built the app to be customizable using native Salesforce tools. You can message-enable any Salesforce object, including custom objects, and build any type of workflows.

  • SCALABILITY The app works well with any third-party application or contact center that supports Salesforce infrastructure, such as Vonage Contact Center or Vonage AI Studio, to enable real-time agent support or AI-driven Virtual Assistants.

  • INTEGRATION SIMPICITY The package functionality can be utilized as part of Agentforce actions, Salesforce Marketing, Service, Sales and Financial Services Clouds and prompt templates.

Turn your Salesforce into a personalized engagement tool. Thanks to Vonage Conversations for Salesforce, you can reach customers at scale across SMS, MMS, WhatsApp and RCS from the Salesforce CRM — and seamlessly blend bots and agents. It’s all about the customer experience. For more information: https://www.vonage.com/communications-apis/conversations-salesforce/ Increase customer interactions. Put your customers at ease with immediate chat-based interactions on their favorite channels. Build personalized conversations. Allow your entire team to access customer chat histories and join the conversation. Optimize engagement and productivity. Automate conversations with chatbots and route to the right agent for quicker service.

Categories

Business Needs
Sales
Customer Service
Collaboration
Industries
Horizontal Product
Personas
Administrator
Marketer
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Salesforce Shield
Managed Package

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