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Vonage Conversations for Salesforce | SMS, MMS, WhatsApp, RCS Messages

By Vonage

Unlock the power of conversations with Salesforce

Free  

Never requires payment

Industries
Horizontal Product
Business Need
Sales
Customer Service
Collaboration
Requires
Sales Cloud
Service Cloud
Marketing Cloud Engagement
Financial Services Cloud

Vonage Conversations for Salesforce include supported user widgets for Service and Sales Clouds and was recently expanded to also include Marketing Cloud. Quick and easy installation, for sales and service users, or add drag-and-drop marketing actions.

  • Vonage Conversations for Salesforce

Highlights

ACHIEVE CONVERSATION CONTINUITY Conveniently engage your customers from the Salesforce Marketing, Service, and Sales Clouds within your CRM while seamlesly blending AI and live agents.

EASE OF USE Designed for Salesforce Sales & Service Cloud, and Salesforce Marketing Cloud, conversations are saved in Salesforce objects. You can set up the app in minutes using the installation tool, and users can add the messaging widget anywhere.

FLEXIBILITY Every business has their own process. That’s why we built the app to be customizable using native Salesforce tools. You can message-enable any Salesforce object, including custom objects, and build any type of workflows.

SCALABILITY The app works well with any third-party application or contact center that supports Salesforce infrastructure, such as Vonage Contact Center or Vonage AI Studio, to enable real-time agent support or AI-driven Virtual Assistants.

INTEGRATION SIMPICITY The package functionality can be utilized as part of Agentforce actions, Salesforce Marketing, Service, Sales and Financial Services Clouds and prompt templates.

Provider Details

Vonage
United States
Founded
1999
Website
Email
Phone
USA 1-855-534-2888 UK 0800 280 2888

Vonage is redefining business communications, helping enterprises use fully-integrated unified communications, contact centre and programmable communications solutions via APIs. True to our roots as a technology disruptor, we've embraced technology to transform businesses to collaborate more productively and engage their customers more effectively across all communications channels.

Pricing Details

Free

You can fully use this solution without payment.

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