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Charket WhatsApp® - For Offering Your WhatsApp Customers Exceptional Experiences

WhatsApp Messaging Made Easy

Overview

Charket WhatsApp® is one of our Charket Social Hub apps for connecting WhatsApp business accounts to Salesforce Customer 360 and offering your customers exceptional experiences through WhatsApp.

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  • Leverage Meta’s new cloud-based APIs to securely connect your WhatsApp business accounts directly to Salesforce CRM without using any proxy servers.

  • Map WhatsApp users to Salesforce leads and contacts.

  • Use Salesforce Omni-Channel to route and process inquiries from WhatsApp customers.

Charket WhatsApp® is one of the most secure, if not the most secure, solutions to connect WhatsApp business accounts to Salesforce Customer 360. Charket WhatsApp® leverages Meta’s new cloud-based APIs to make sure all data from your WhatsApp customers is only processed and stored within your own Salesforce org. No external servers or proxy servers are used to access to your data. Due to the nature of this direct integration, compliance with GDPR and future personal data protection laws is made possible through Salesforce’s compliance with such laws and regulations. WhatsApp users are mapped to leads and contacts in your Salesforce CRM so they can be easily identified across different engagement points. Customer service agents use Salesforce Omni-Channel to support WhatsApp customers as well as customers from other social networks. Agents can easily create cases from chat conversations and keep WhatsApp customers updated through real-time notifications. * WhatsApp is a trademark of Meta, Inc.

Categories

Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Person Accounts
Salesforce Shield
Managed Package

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