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CitNOW Workshop

Maximise your service oppurtunities with CitNOW Workshops Salesforce APP

Overview

With this seamless integration into the Salesforce platform, CitNOW Workshop app is now automatically linked to both the customer and vehicle records in Salesforce. This further enhances transparency and allows for robust, data-driven decision making.

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  • Improved Decision Making & Marketing: Dealerships can easily view acceptance rates for Red and Amber work, providing key insights into customer behaviour and preferences. They can now use all of this data to drive further marketing campaigns.

  • Enhanced Performance Tracking: Dealerships can leverage new dashboard functionalities to monitor their performance across multiple metrics. This includes the number of videos sent and watched, providing valuable insights into customer engagement.

  • Comprehensive Overview: By integrating CitNOW Workshop data with Salesforce, dealerships can now gain a holistic understanding of both the customer and their vehicle. This integrated view enables dealerships to provide better service and build stronger

CitNOW, a renowned provider of digital automotive solutions, is delighted to announce the integration of its Workshop app with Salesforce Automotive Cloud. This strategic alignment furthers CitNOW's commitment to delivering the ultimate Customer 360 and Vehicle 360 experience to its extensive network of dealerships across the globe. The CitNOW Workshop app, widely utilised by aftersales teams for electronic Vehicle Health Checks (eVHC), has revolutionised the customer-dealership dynamic. The app combines your eVHC videos with parts, and labour cost information into a clear, comprehensive package, equipping customers with all the information they need to greenlight any proposed repair work efficiently. This integration not only streamlines the process but can also lead to cost and time savings for dealerships. With this seamless integration into the Salesforce platform, CitNOW Workshop is automatically linked to both the customer and vehicle records in Salesforce, enabling a more efficient eVHC process. This enhances more robust reporting enabling data-driven decisions and follow on communications to sell more work.

Categories

Business Needs
Customer Service
Industries
Automotive
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Managed Package

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