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Staircase AI by Gainsight

Bring AI-powered customer intelligence into your Salesforce workflow

Partner of the Year

Overview

Customer sentiment and relationship health often stay hidden in emails, calls, and support tickets, invisible until an account is already at risk. Staircase AI closes that gap by turning every customer interaction into automated, unbiased intelligence.

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  • Auto-ingest all customer touch points - email, support tickets, Slack/Teams chat messages, and more - to instantly collect and analyze account sentiment, relationship strength, and risk.

  • Gain a more accurate, consistent, and comprehensive understanding of your customers’ vitals by measuring real-time customer sentiment.

  • Map how strong, multi-threaded, and varied your relationships are at each account with radar and heat maps to understand the strength and identify gaps.

  • Discover the true cost of your team's efforts with account-specific efficiency analysis, helping you streamline processes.

  • Surface key account needs, such as expansion opportunities, gone dark accounts, and more with Executive Dashboards that highlight priority actions.

  • Know your champions, decision-makers, and advocates, and monitor the health of each contact across your accounts.

  • View communication and activity gaps at a glance by quickly identifying where communication is lacking, helping you prioritize outreach, strengthen relationships, and prevent customer dissatisfaction or churn.

  • Gain unmatched insights into why accounts and prospects are lost, and use these findings to refine your process and take decisive action.

  • Up-to-the-minute alerts via Slack or email empower your team to instantly act on Staircase AI insights, ensuring swift, informed decisions and enhanced responsiveness to critical developments.

Staircase AI connects to your communication channels, email, calendar, tickets, chat, and video calls, and uses AI to analyze them automatically, so you don't have to guess at relationship health. This package contains the core data connector required to enable the integration. Install it alongside your Saircase AI subscription to start syncing data.

Gainsight, Inc's Achievements

ISV

Headless 360

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Categories

Industries
High Tech
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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