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Pendo SXM Support for Salesforce Service Cloud

Resolve support cases with behavioral insights in Service Cloud

Overview

Empower your support reps to resolve cases fast by seeing exactly where customers experience friction in your software. Access video playbacks of user sessions and surface behavioral insights directly in the case view of Service Console.

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  • Get video playbacks of user sessions directly in the case view inside Service Cloud so reps can see exactly what led to a support ticket. Slash support costs and reduce Average Handle Time with behavioral context where reps need it most.

  • Eliminate tool-switching and back-and-forth communication between reps and customers with all your insights in one place.

  • Improve CSAT and retention by solving cases accurately at first try, without the need for escalation.

Pendo for Service Cloud empowers support and customer success teams to deliver faster, smarter case resolutions without ever leaving Salesforce. By embedding Pendo Session Replays and behavioral data directly into the Salesforce Service Console, every rep gains instant visibility into what users actually did before submitting a ticket. Instead of guessing what went wrong or asking customers for screenshots, support reps can see the full behavioral context, enabling them to close cases faster, reduce escalations, and increase customer satisfaction.

Categories

Business Needs
Customer Service
Agent Productivity
Case Management
Industries
Horizontal Product
Financial Services
High Tech
Personas
Administrator
Executive
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Person Accounts
Managed Package
Lightning App Builder

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