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JourneyVoice - AI Voice and MCT - Email Translator for Marketing Cloud

Personalized AI voice calls and multilingual emails

Overview

Marketing Cloud native tools from Genetrix: JourneyVoice — AI voice calls in Journey Builder, alongside email and SMS. Marketing Cloud Email Translator (MCT) - engage tool in Content Builder, auto translate at send. No middleware. No per-send API costs.

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  • Drag and drop voice calls alongside email and SMS paths with zero custom coding or middleware required.

  • Leverage your existing Salesforce Data Extensions to trigger hyper-relevant, individualized voice messages automatically.

  • Instantly update Salesforce records based on call outcomes, answer rates, and key presses from every interaction.

  • MCT calls the translation service a single time and caches every language — so cost and speed never scale with your list.

  • Translated blocks live in Content Builder as real assets so you can drop the same localized content into any future email or journey.

Reach Every Customer, Folks who can't read English and folks who can't read at all. Emails go unread. SMS gets lost. Many readers may not know English at all. Genetrix brings two native enhancements to Salesforce Marketing Cloud: 1. JourneyVoice adds voice to your journeys So you can reach people for whom reading is a friction. 2. MCT (Marketing Cloud Email Translator) Automate multilingual translation, natively in Content Builder. No Middleware. No Workarounds. Built for SFMC Admins. JourneyVoice: Drag the activity onto your canvas, map your Data Extensions, and launch. DNC-compliant. Usecases: -Abandoned Cart Rescue: Timely, branded voice reminders for high-value customers. -Renewals & Alerts: Automated voice nudges with higher answer rates than SMS. MCT: Drop the MCT block in, point it at your English content, and pick your languages. MCT translates once, saves each language as a reusable, editable block, and serves the right one per subscriber at send. Usecases: -Global Campaigns: One email, every market, no separate send per language. Lifecycle in-Language: Welcome, renewal, and win-back emails in each recipient's language. Enterprise-Grade: GDPR & CCPA Compliant.

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