Sigmasoft (SSIT, Inc) — Agentforce & AI Consulting

Sigmasoft builds autonomous AI agents on Agentforce that run business processes end to end. Our RMA Assistant handles returns from customer email to confirmed closure — supplier, logistics, engineers included. Live demo available.

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Agentforce Expertise — Autonomous Business Processes, End to End Sigmasoft designs and delivers autonomous AI agents on Salesforce Agentforce that run complete business processes — not chatbots, but agents that do the work. Our flagship accelerator: the RMA Assistant. It handles the entire returns lifecycle without human touch on the happy path: it reads the customer’s email, identifies the exact unit from the installed base, checks warranty, and decides repair vs. replacement using configurable business rules plus AI judgment. It then negotiates with the supplier, issues return labels, enforces a dispatch gate (no purchase order until the faulty unit is received back), coordinates both shipment legs live with an external transport partner through bidirectional integration, schedules field engineers, and closes the case only on the customer’s confirmation. Built the right way. Agentforce, the Agent API, Einstein AI / Prompt Builder, and custom invocable actions — governed by deterministic Apex guardrails on a “judgment to the AI, guarantees to code” philosophy. Every status change is performed and signed by the agent itself; every decision is recorded with its reasoning.