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Salesforce Open CTI Migration & Salesforce Voice Strategy
Move off Open CTI and modernize your contact center, without losing control
Open CTI is retiring. Move to Salesforce Voice or Agentforce Contact Center without losing control of your architecture, data, or costs.
Description
Salesforce is retiring Open CTI by 2028. AMC Technology helps you move forward with a clear plan. You may be pushed toward bundled voice, routing, and AI platforms. While simpler on the surface, these approaches can limit flexibility, increase long-term costs, and reduce control over your architecture. What do we do? We guide and implement your transition from Open CTI to a modern Salesforce-native or hybrid contact center. What makes this different? This isn’t a one-size-fits-all migration. We help you: * Choose the right path based on your architecture and goals * Maintain control over voice, data, and vendor decisions * Avoid unnecessary platform replacement * Modernize at your own pace Built for real-world environments * Salesforce partner since 2003 * Deep expertise in telephony and contact center architecture * Proven enterprise deployments with high availability and performance Use our Open CTI Migration Advisor (linked in listing) to get a tailored recommendation based on your current environment, timeline, and priorities.
Highlights
Migrate Without Lock-In Transition off Open CTI while maintaining control over your architecture, vendors, and data strategy.
Reduce Risk, Not Just Cost Phased migration approach designed to minimize disruption to agents, customers, and operations.
Modernize on Your Terms Adopt Salesforce Voice or Agentforce at your own pace, aligned to your business priorities, not platform pressure.
Provider Details
AMC Technology
Richmond, VA, USA
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Founded
1995
Phone
1-804-419-8600AMC Technology is a Salesforce-focused contact center transformation partner helping organizations modernize voice, AI, and agent experiences within the Salesforce ecosystem. Founded in 1995, AMC brings nearly three decades of deep contact center integration expertise to Salesforce Service Cloud, Salesforce Voice, and Agentforce initiatives. We specialize in modernizing bespoke Open CTI environments, accelerating migrations to Salesforce Voice, and designing intelligent, AI-enabled workflows that improve agent productivity and customer experience. Our DaVinci™ integration toolkit enables rapid orchestration across telephony, routing, and enterprise systems — delivering a streamlined, unified agent desktop experience inside Salesforce. Combined with our Blueprint → Build → Orchestrate services model, we reduce migration risk, preserve critical business logic, and create scalable architectures built for long-term growth. AMC Technology partners with customers from strategy through implementation to ensure their Salesforce contact center is resilient, extensible, and future-ready.
Languages
Supported Languages
English