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Video chat and screen sharing for Salesforce | Apizee
Remote assistance video chat to increase customer satisfaction
- Industries
- Consumer GoodsEngineering, Construction, & Real EstateManufacturing
- Business Need
- Customer ServiceSales ProductivityConversational Commerce
- Requires
- Sales CloudService Cloud
- Compatible With
- Sales CloudService Cloud
Apizee for Salesforce helps you solve complex customer issues faster with video calls and screen sharing. See what your customer sees in real time to improve troubleshooting, boost efficiency, and enhance customer satisfaction—all within Salesforce.
Highlights
Solve Issues Faster Apizee for Salesforce enables real-time video calls and screen sharing, letting agents see what customers see. Diagnose and resolve issues quickly, cut resolution time, and avoid costly truck rolls—boosting service efficiency.
Advanced Support Tools Enhance remote assistance with screenshots, annotations, and image scanning. Capture and highlight key details in real time to improve troubleshooting, ensure clarity, and speed up issue resolution—all within Salesforce.
Improve Customer Satisfaction Deliver a more personalized and human support experience. Visual interactions help build trust, show greater empathy, and increase first-call resolution rates—leading to happier customers.
No App Download Required Customers can join video calls instantly via a simple browser link—no downloads or installations needed. Provide effortless remote support without technical barriers.
Improve Customer Support Metrics 97% customer satisfaction for video-assisted support calls +15% increase in first-call resolution -40% reduction in service visits, replaced by remote assistance
Use cases - Customer Service Escalations - Technical Support - Product Troubleshooting & Maintenance - Field Service Support - Remote Sales
Key Features - Invitation & Scheduling - High-Definition Video & Communication - Screen Sharing & Co-Browsing - Automated Reporting - Brand Customization & White-Labeling - Browser-Based, No Installation Required
Provider Details
Apizee
France
A remote visual assistance and expert analysis solution that enables field users and clients to collaborate in real-time with remote agents on expertise, inspection, diagnostics, or support-related issues. The field user or client shares a live video feed from their smartphone, smart glasses, connected headset, or other video sources with the expert. The expert can capture images, zoom in, annotate the video, and share sketches to facilitate communication and decision-making.
Pricing Details
Paid Add-On Required
You must pay for a product or service that is external to Salesforce for this solution to work.
Use of the Apizee connector for Salesforce requires a subscription to our visual engagement platform. Please contact us for further details.
Apizee Pro Plan includes for each user : - 10 video calls each month - with HD stream, snapshot, remote torch control and front and back camera switching - screen sharing included - invitations by SMS included
Apizee Pro
€19 EUR/user/month
Lowest Starting Price