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Marketing Cloud Connect Agentforce
SMS Made Seamless with Agentforce + Marketing Cloud Engagement
- Actions: 1
- Industries
- EducationFinancial ServicesTravel, Transportation, & Hospitality
- Business Need
- SalesCustomer ServiceMarketing
- Requires
- AgentforceMarketing Cloud Engagement
- AppExchange Partner Products
- Compatible With
- Sales CloudService CloudMarketing Cloud Engagement
Allow Agentforce to send, receive, respond and manage SMS from Marketing Cloud Engagement with Mobile Connect.
Highlights
1. Two-Way SMS Communication Enable real-time automated, conversational messaging directly within Agentforce.
2. Seamless Salesforce Integration Leverages Marketing Cloud Engagement and Mobile Connect natively in the Salesforce environment.
3. Centralised Message Management Receive, respond to, and track SMS interactions from a single dashboard.
4. Automated Message Routing Automatically direct incoming messages to the right agents or workflows.
5. Improved Response Times Empower teams to reply faster with pre-set templates and instant alerts.
6. Contact and Journey Visibility Access subscriber data, conversation history, and journey progress all in one place.
7. Customisable Workflows Easily adapt SMS flows to fit specific business processes or campaigns.
8. Enhanced Customer Engagement Reach customers where they are—on their phones—with timely, personalised SMS.
Provider Details
Lightbox Logic Pty Ltd
As a team of experts across Salesforce and Marketing Cloud, our mission is to get Sales, Service and Marketing seamlessly working together.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Pricing per Salesforce Production Org. Different plans available based on features. Please contact info@lightboxlogic.com.au for more information.
Agentforce
$200 USD/company/month
Free trial available for 30 days
Lowest Starting Price