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Zoom Contact Center for Service Cloud Voice
A unified agent experience for Zoom Contact Center and Service Cloud Voice
Starting at $20 USD/user/month
- Industries
- Horizontal Product
- Business Need
- Customer ServiceTelephonyAgent Productivity
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Zoom Contact Center for Service Cloud Voice enables agents to access contact center functionality within Salesforce's Omni-Channel to increase agent productivity, providing them with an efficient and unified experience in a single place.
Highlights
Deliver seamless journeys - Invite customers to engage with you across all channels, or proactively reach out to them. Deliver a personalized experience with pre-integrated data available to your customer service agents.
Unified AI-powered agent experience- Reduce post-call effort and time by automatically synchronizing customer data and history for each interaction. Enable automated conversation summary powered by Einstein Generative AI.
Next Best Action- Power Einstein Next Best Action with Zoom Contact Center real-time transcription, offering contextual agent guidance during live engagements.
Self-service Now powered by agentic AI, Zoom Virtual Agent 2.0 delivers smarter, autonomous self-service experiences across chat and voice channels
Quality Management and Insights- Help contact centers track and analyze customer interactions, measure agent performance, provide actionable insights, and proactively identify areas for improvement while maintaining organizational compliance
Workforce Management- Enhance contact center operations by streamlining engagement forecasting, optimizing staff schedules, and simplifying agent management.
Provider Details
Zoom Video Communications, Inc.
San Jose, CA
Zoom is for you. Zoom is a space where you can connect to others, share ideas, make plans, and build toward a future limited only by your imagination. Our frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. That is why we are an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals alike. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Visit zoom.com and follow @zoom.
Pricing Details
Requires Zoom Contact Center license. Zoom Contact Center Pricing- https://zoom.us/pricing/zoom-contact-center
Named annual
$20 USD/user/month
Lowest Starting Price
Named monthly
$25 USD/user/month
Concurrent annual
$28 USD/user/month
Concurrent monthly
$35 USD/user/month