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DaVinci Toolkit for Salesforce Voice
Bridge Salesforce Voice with Any Telephony. Cloud or On-Prem.
- Industries
- Healthcare & Life SciencesRetailTravel, Transportation, & Hospitality
- Business Need
- Customer ServiceAgent ProductivityIntegration
- Requires
- None
- Compatible With
- Sales CloudService CloudFinancial Services Cloud
DaVinci makes Salesforce Voice work with the systems you already use, on-prem or cloud. It’s the fastest way to give agents full context, supervisors full data, and IT full control.
Highlights
Make Every Call Count Agents see customer context before they pick up. Real-time screen pops in Salesforce Voice bring up relevant history, so the service starts informed and focused. No toggling between systems, no guesswork.
Let the Data Speak DaVinci feeds call data into Salesforce, where it belongs. Supervisors get clean reporting they can actually use: not just metrics, but insight into patterns, behaviors, and friction points.
Transform with AI Transcription service compatibility connected with advanced AI functionality from Salesforce Einstein provides you with interactions tailored to your data and generated with AI.
Not Just Cloud-Ready. Cloud-Optional. Many integrations assume everyone’s gone cloud. DaVinci doesn’t. It connects Salesforce Voice to on-premise systems just as easily as cloud CCaaS. That means no forced migrations, no hasty compromises.
Build What You Need. Skip What You Don’t. DaVinci offers layers: prebuilt connectors, low-code tools, and full SDK access. You choose the level of control. Whether it’s a fast launch or a complex rollout, the architecture fits.
One Interface. Zero Disruption. Agents stay inside Salesforce. DaVinci brings telephony features to them, not the other way around. Calls, context, controls, all in one place. No switching tabs, no lost time.
Designed to Outlast Vendor Decisions Your tech stack will change. Your CRM might not. DaVinci keeps Salesforce Voice connected regardless of who runs your phones. It’s built for continuity across infrastructure shifts.
Provider Details
AMC Technology
Richmond, VA, USA
- Social ImpactPledge 1%This company pledges 1% of their product, profit, equity, or time to support the community. Learn more about Pledge 1%
- Pledge 1%
Founded
1995
Trust Center
Phone
1-804-419-8600AMC Technology is a Salesforce-focused contact center transformation partner helping organizations modernize voice, AI, and agent experiences within the Salesforce ecosystem. Founded in 1995, AMC brings nearly three decades of deep contact center integration expertise to Salesforce Service Cloud, Salesforce Voice, and Agentforce initiatives. We specialize in modernizing bespoke Open CTI environments, accelerating migrations to Salesforce Voice, and designing intelligent, AI-enabled workflows that improve agent productivity and customer experience. Our DaVinci™ integration toolkit enables rapid orchestration across telephony, routing, and enterprise systems — delivering a streamlined, unified agent desktop experience inside Salesforce. Combined with our Blueprint → Build → Orchestrate services model, we reduce migration risk, preserve critical business logic, and create scalable architectures built for long-term growth. AMC Technology partners with customers from strategy through implementation to ensure their Salesforce contact center is resilient, extensible, and future-ready.
Pricing Details
You must pay to use this solution. Discounts are available for nonprofits.
Flat-rate pricing per user. No vendor tie-in. Full functionality from day one. Please contact us for additional details on service fees and questions about transcription pricing at info@amctechnology.com.
DaVinci Toolkit Agent Bundle
$27 USD/user/month