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DaVinci Toolkit for Salesforce Voice

Bridge Salesforce Voice with Any Telephony. Cloud or On-Prem.

Overview

DaVinci makes Salesforce Voice work with the systems you already use, on-prem or cloud. It’s the fastest way to give agents full context, supervisors full data, and IT full control.

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See How DaVinci Toolkit for Salesforce Voice Works

  • Make Every Call Count Agents see customer context before they pick up. Real-time screen pops in Salesforce Voice bring up relevant history, so the service starts informed and focused. No toggling between systems, no guesswork.

  • Let the Data Speak DaVinci feeds call data into Salesforce, where it belongs. Supervisors get clean reporting they can actually use: not just metrics, but insight into patterns, behaviors, and friction points.

  • Transform with AI Transcription service compatibility connected with advanced AI functionality from Salesforce Einstein provides you with interactions tailored to your data and generated with AI.

  • Not Just Cloud-Ready. Cloud-Optional. Many integrations assume everyone’s gone cloud. DaVinci doesn’t. It connects Salesforce Voice to on-premise systems just as easily as cloud CCaaS. That means no forced migrations, no hasty compromises.

  • Build What You Need. Skip What You Don’t. DaVinci offers layers: prebuilt connectors, low-code tools, and full SDK access. You choose the level of control. Whether it’s a fast launch or a complex rollout, the architecture fits.

  • One Interface. Zero Disruption. Agents stay inside Salesforce. DaVinci brings telephony features to them, not the other way around. Calls, context, controls, all in one place. No switching tabs, no lost time.

  • Designed to Outlast Vendor Decisions Your tech stack will change. Your CRM might not. DaVinci keeps Salesforce Voice connected regardless of who runs your phones. It’s built for continuity across infrastructure shifts.

DaVinci is an extensible integration platform designed to align Contact Centers and CRMs. It connects Salesforce Voice with enterprise-grade telephony systems, including on-premise and cloud-based CCaaS platforms. How It Works: Layered Application Design: Pre-built connectors for rapid deployment Low-code/no-code configuration for quick customization Full SDK for bespoke, enterprise-grade integrations Unified Agent Desktop: Embed voice controls directly in Salesforce Voice Enable real-time screen pop, call controls, and dispositioning Data-Driven Service Enablement: Consolidate voice and CRM data in one interface Surface real-time insights for agents and supervisors Provider-Agnostic Infrastructure: Supports Avaya, Teams (phone & meeting), Cisco, Genesys, NICE CXone, AWS, and others Avoids vendor lock-in, future-proofing CX investment Security & Compliance: Enterprise-grade encryption and auditability Aligned with industry standards (HIPAA, PCI, etc.) Why It Matters: DaVinci separates business logic from infrastructure. That means IT and CX teams stay agile, no matter what platform the contact center runs on.

Categories

Business Needs
Customer Service
Agent Productivity
Integration
Industries
Healthcare & Life Sciences
Retail
Travel, Transportation, & Hospitality
Personas
Business User
Sales Representative / Manager
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Multiple Currencies
Person Accounts
Managed Package
Lightning App Builder

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