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360° Analytics for Service Cloud – Smart Dashboards & Insights

By Envision eCommerce Inc. DBA Envision

Turn service data into delighted customers

Free  

Never requires payment

Try It
Industries
Automotive
Consumer Goods
Financial Services
Business Need
Customer Service
Dashboards & Reports
Data Visualization
Requires
Service Cloud
Compatible With
Service Cloud

360° Support – Smart Customer Support Analytics & Dashboards is a fully secure ready-to-install Service Cloud package that empowers customer support agents with instant data insights and dashboards on Cases, User Journeys, and Accounts.

Highlights

Real-Time Insights – In-built dashboards provide real-time visibility into customer support performance, avoiding any gaps between data and information.

Clear Visualization – The dashboards and visuals are easy to comprehend at a single glimpse.

Data-Driven Decision Making – Interactive dashboards and insights give business owners confidence to make big changes in their customer support patterns.

Performance Tracking – Timely track case escalation rates, inactive cases and average closure time to ensure better team performance at all times.

Enhanced Team Productivity – Timely identify workloads across teams and agents to adjust the bandwidth and increase response rates.

Reports For Records – Instantly export dashboards to Excel for reporting, and collaboration across teams

Provider Details

Envision eCommerce Inc. DBA Envision
815 Brazos St STE 500, Austin, TX 78701, USA
Social Impact
Pledge 1%
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Founded
1999
Website
Email
Phone
+1-888-661-8967

Envision, A Netsmartz Company, is your partner for delivering success across the Salesforce ecosystem and its cloud suites. Our journey started on September 29, 1999, with 4 creative and dedicated individuals. Today, we number 1000+, and have 10+ global locations. Our services and solutions run the entire gamut of what a modern business could need within the IT and Salesforce spectrum. SALESFORCE MAESTRO: Unlock the Full Potential of Salesforce with Our AI Expertise Our AI-certified team empowers businesses to maximize their Salesforce investment. We specialize in: - Core Clouds: Sales, Service, Marketing, Data, Commerce, and Experience - Platform Expertise: AppExchange, OmniStudio, and Platform App Builder - Agentforce Implementation: AI-driven automation for efficiency and growth. Leveraging AI, we drive smarter insights, automated processes, and enhanced customer experiences. TOP-NOTCH SERVICES: Salesforce Assessment Implementation Customization Integration Migration Support

Pricing Details

Free

You can fully use this solution without payment.

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