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Axialys for Salesforce Service Cloud Voice
Telephony for Contact Centers : CTI, IVR and ACD
€45 EUR/user/month
- Industries
- Professional ServicesRetailTravel, Transportation, & Hospitality
- Business Need
- Customer ServiceTelephony
- Requires
- Service Cloud
- Compatible With
- Service Cloud
Axialys for Salesforce Service Cloud Voice provides a natively Omnichannel Salesforce telephony integration. SaaS and Cloud-Call-Center solution with CTI, IVR configurator, ACD functions.
Highlights
Our fully Cloud-based contact center solution, Axialys for Service Cloud Voice is designed to optimally manage incoming and outgoing calls.
Axialys provides cloud telephony as well as a cloud-call-center software. Telecom Operator and Editor, we have a complete control on our network, delivering a high level audio quality in voice interactions as well as a drastic cost reductions
User -friendly, intuitive interface for 2 different management levels: supervisor and administrator. Detailed real-time monitoring & statistical reports allowing you to monitor your call center
Provider Details
AXIALYS
Courbevoie
At Axialys, our mission is to provide our customers with customized, reliableand state-of-the-art cloud telecom solutions as they can comfortably develop their business. Our software solution called “Voice Management” includes ACD (Automatic Call Dispatcher), IVR (Interactive Voice Response) and CTI (Computer Telephony Integration). We have developed a Salesforce connector which enables Customer Card Access: agents can have access to all the data they need to handle each customer’s request. This CTI provides contact center managers a global overview on the Call center activity, with detailed real-time call statistics Linked with Salesforce , Voice Management gives a 360 ° view of your customers at the first call (inbound or Outbound) Furthermore, for a precise control of your call center, you have dash board in real time, such as call queue management, registration, integrations ...
Pricing Details
Set up : from 3500 to 6000 euros (one shot) Subscription Platform (monthly per Client account > including : CSM Support, unlimited Supervisors licenses and unlimited Administrators licenses)
Service Cloud Voice Plan
€45 EUR/user/month