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Consilium UniAgent CTI Connector

CTI Connector

Overview

Consilium UniAgent integrates with salesforce using OpenCTI API and telephony platform API

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  • Consilium UniAgent™ is a powerful Premium CRM-CTI Connector available on the Genesys AppFoundry that unifies all Genesys Cloud CX interactions—voice, chat, email, messaging, and social media— directly within the agent's CRM interface. This enables agents

Consilium UniAgent™ is a powerful Premium CRM-CTI Connector available on the Genesys AppFoundry that unifies all Genesys Cloud CX interactions—voice, chat, email, messaging, and social media— directly within the agent's CRM interface. This enables agents to manage the complete customer journey efficiently from a single desktop.

Categories

Supported Languages
English
Finnish
French
German

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