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SSO — Gainsight Customer Success

Use Salesforce login for supported Gainsight plugins and mobile apps

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Overview

Enable Salesforce-based authentication for supported Gainsight plugins and the Gainsight mobile app. Gainsight CS SSO installs an External Client App (ECA) that lets users sign in with their Salesforce credentials.

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  • Secure Salesforce-based authentication: Use an External Client App to access supported Gainsight plugins and the Gainsight mobile app through Salesforce authentication.

  • Use Salesforce credentials across supported Gainsight experiences: Sign in with your Salesforce account across supported Gainsight experiences including Chrome, Outlook, Zoom, and mobile.

  • Control access in Salesforce: Choose installation access for admins only, all users, or specific profiles. Salesforce’s External Client App framework also supports administrator-controlled access through profiles and permission sets.

  • One package across Gainsight regions: Use the Gainsight CS SSO Managed Package across regions rather than installing separate US and EU SSO packages. Gainsight identifies the package as All Regions.

This package contains an External Client App (ECA) that enables secure access to Gainsight Customer Success using Salesforce authentication. After installation, Salesforce authentication becomes available for supported Gainsight plugins and the mobile app so users can sign in with their Salesforce credentials. With Gainsight CS SSO, teams can: – Sign in to supported Gainsight plugins and mobile app using Salesforce credentials –Use Salesforce-based authentication with supported experiences such as Gainsight Assist for Chrome, Gainsight Assist for Outlook, Gainsight App for Zoom, and Gainsight MobileChoose package installation access for Salesforce admins, all users, or specific profiles –Choose package installation access for Salesforce admins, all users, or specific profiles Getting started Install Gainsight CS SSO when users need Salesforce-based authentication for supported Gainsight plugins or mobile app. Users who access Gainsight only through the Gainsight NXT web application do not need this package. Gainsight CS SSO does not configure Salesforce data synchronization; environments that require data sync must configure the Gainsight CS Data Connector separately.

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Categories

Industries
High Tech
Personas
Business User
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

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