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Sprinklr BYOT Connector for Salesforce Voice

Handle voice interactions natively in Salesforce with Sprinklr VoiceConnect

Overview

Modernize voice operations in Salesforce with native call controls, real-time transcripts, recording, status sync, warm transfers, and automated after-call work leveraging Sprinklr VoiceConnect.

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See How Sprinklr BYOT Connector for Salesforce Voice Works

  • Full Voice Controls in Salesforce Handle inbound and outbound calls, transfers, hold, mute, resume, and disconnect without leaving the Salesforce agent desktop.

  • Built-In Intelligence and Security Access real-time transcripts, agent-controlled recording, automated after-call work, Salesforce SSO, and authenticated recording playback within each VoiceCall record.

  • Synchronized Routing and Handoffs Keep agent availability aligned across Sprinklr and Salesforce Omni-Channel, then complete warm transfers with context passed to the receiving agent.

Sprinklr Voice Connector connects Sprinklr VoiceConnect with Salesforce Voice so agents can manage inbound and outbound calls without leaving Salesforce. Agents can accept, hold, mute, resume, transfer, or end calls from the embedded voice experience. Each interaction creates a Salesforce VoiceCall record linked to the relevant customer and case, while real-time transcripts and agent-controlled recordings remain available with the interaction. The connected workflow keeps agents focused on the customer instead of switching applications. Bidirectional availability sync aligns Sprinklr with Salesforce Omni-Channel so calls route only to available agents. Warm transfers support structured handoffs with context, and automated after-call work opens at call completion for disposition and follow-up tasks. Salesforce SSO supports agent access, while authenticated playback through Sprinklr helps protect recordings. For organizations moving beyond OpenCTI, the connector provides a forward path to Service Cloud Voice while preserving Sprinklr telephony, transcription, recording, and operational workflows.

Categories

Business Needs
Customer Service
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Community Builder
Managed Package

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