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Extend Salesforce to the Field: Mobile Forms & Field Intelligence | TrueContext

Intelligent Mobile Forms, Workflows & Insights for Salesforce Field Service

Overview

See How Extend Salesforce to the Field: Mobile Forms & Field Intelligence | TrueContext Works

  • Go through complex tasks with ease Power your technicians with adaptable, intuitive mobile forms that address the ever-growing intricacies of field service. Deliver the right information to the right person at the right time.

  • Succeed as a team with collaborative workflows Leverage your technicians’ collective expertise to tackle complicated tasks. Allocate your skilled resources intelligently with shared workflows and mobile forms across your field teams.

  • Access everything with an offline-first app Arm your field teams with an app that they can rely on for context no matter where they are on the job. Access asset resources and other pertinent data regardless of network coverage.

  • Industry-leading security Get 99.9% uptime, cutting-edge app security, and process-oriented safeguards to protect your data. TrueConext is third-party-verified for SOC 2 Type II, HIPAA, and Title 21 CFR Part 11.

  • Anchor your field service ops on data Leverage our mobile form workflows to automate data routing between the field and your office backend systems to enable data-driven field service for productivity and efficiency.

  • Create adaptive workflows on a powerful no-code platform Capture the nuance of your field service environment with quick-to-build, quick-to-deploy workflows. Power rich data collection by controlling exactly what your operation requires.

  • Leverage powerful conditional logic Our advanced “If this, then that” functionality gives you full control over the user experience in the app. Trigger specific actions – display relevant data, launch new work orders, generate output documents, and more.

  • Generate custom documents for multiple stakeholders Build and format custom documents from a single workflow – work summary and CSAT feedback form to a customer, approval to a manager, a compliance record for future use by an auditor, and more.

  • Collect field data intuitively Use the barcode scanner, document scanner and OCR on assets to instantly display historical information, pre-populate workflows, and load equipment-specific job guidance.

Manufacturing Maximize asset uptime & productivity across the asset lifecycle with rich data and custom work order forms. Healthcare & Life Sciences Service complex assets with ever-changing or regional compliance requirements. Build custom forms that are auditable and Part-11 compliant. Natural Resources & Utilities Empower all your energy asset and safety forms. Mandate compliance and stay fully auditable. Feature Highlights • Workflow automation with alerts & escalations via SMS, email, Chatter • Automatically generate custom PDF, Word, MS Excel documents • Multi-language: render a form in multiple languages to the app-user. • Rich media collection: annotated photos, videos, OCR, barcodes, geo/time stamps • Advanced conditional logic to save time, guide & ensure error-proof form completion • Feed field data into your Salesforce dashboards/reports or Analytics Studio instantly • Enterprise-grade pro service team & Bolt Data’s Salesforce integration expertise to help your vision become a reality • TrueContext mobile app available on iOS, MacOS, Android, Windows • No connection required—available offline • HIPAA, SOC 2 Type II, FDA Title CFR Part 11 certified

Categories

Business Needs
Productivity
Field Service
Industries
Energy
Healthcare & Life Sciences
Manufacturing
Personas
Administrator
Business Operations Manager
Executive
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
Tableau
Salesforce Editions
Professional
Enterprise
Unlimited
Force.com
Developer
Supported Languages
English
French
Spanish