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Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

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Chat (Live Agent) Dashboard

Prebuilt dashboard for chat

Overview

Don't want to fiddle with custom report types and taking time to get common KPI's? Here's the solution for you! - Chats over time by site, location, & language - Average response & wait times - Time idle & at capacity by agent - Chats by deployment

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Don't want to fiddle with custom report types and taking time to get common KPI's? Here's the solution for you! - Chats over time by site, location, & language - Average response & wait times - Time idle & at capacity by agent - Chats by deployment Find the "Chat Dashboard Package" under your Dashboards. Pre-requisites: Run the Service Setup for Chat as described in the below Trailhead https://trailhead.salesforce.com/en/content/learn/modules/web-chat/web_chat_get_started You also need one of the following: 1) Chat licenses in your production org: talk to your sales representative 2) A developer edition: https://developer.salesforce.com/signup 3) A trial edition: https://sfdc.co/servicetrialee

Categories

Business Needs
Dashboards & Reports
Features
Native App
Built exclusively on the Salesforce Platform, ensuring reliability and performance.
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Editable Code
This product is installed as an unmanaged package in your Salesforce org and its code is available to view and modify.
Native App
Lightning Ready
Editable Code

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