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Meltwater Engage

Connecting Social Media Conversations to the Service and Sales Clouds.

Overview

Connect Meltwater to the Service and Sales Clouds to enhance social media customer care efforts and ROI. Route cases, contacts, and leads from Engage and respond to social media conversations without leaving the Service Cloud.

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  • Route social media conversations from Meltwater and respond directly from within your Service Cloud.

  • Create, manage, and edit cases, contacts, and leads without leaving Engage.

  • Sync social media profiles with your Service Cloud for a more complete picture of your customers.

Streamline your CRM workflow by integrating Meltwater Engage and syncing cases, contacts, and leads with Salesforce for efficient allocation to the proper teams. Respond to social content directly from Salesforce.

Categories

Business Needs
Customer Service
Marketing
Personas
Marketer
Service Agent / Supervisor
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Lightning Ready
Managed Package