Meltwater Engage
Connecting Social Media Conversations to the Service and Sales Clouds.
Overview
Connect Meltwater to the Service and Sales Clouds to enhance social media customer care efforts and ROI. Route cases, contacts, and leads from Engage and respond to social media conversations without leaving the Service Cloud.
Route social media conversations from Meltwater and respond directly from within your Service Cloud.
Create, manage, and edit cases, contacts, and leads without leaving Engage.
Sync social media profiles with your Service Cloud for a more complete picture of your customers.
Streamline your CRM workflow by integrating Meltwater Engage and syncing cases, contacts, and leads with Salesforce for efficient allocation to the proper teams. Respond to social content directly from Salesforce.
Categories
- Business Needs
- Customer ServiceMarketing
- Personas
- MarketerService Agent / Supervisor
- FeaturesNo LimitsThis product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in HelpLightning ReadyOptimized for Salesforce orgs that use Lightning Ready.Managed PackageThis product is installed in your Salesforce org as a managed package and receives automatic upgrades.
- No LimitsLightning ReadyManaged Package
Compatibility
- Required Salesforce ProductsThis solution requires these products in order to work. Before you implement the solution, check that you have these products.
- Service Cloud
- Compatible Salesforce ProductsThis solution is tested to work with and extends the value of these products, but doesn't require them.
- Sales CloudService Cloud
- Salesforce Editions
- EnterpriseUnlimited
- Supported Languages
- English