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Meltwater Engage
Connecting Social Media Conversations to the Service and Sales Clouds.
- Business Need
- Customer ServiceMarketing
- Requires
- Service Cloud
- Compatible With
- Sales CloudService Cloud
Connect Meltwater to the Service and Sales Clouds to enhance social media customer care efforts and ROI. Route cases, contacts, and leads from Engage and respond to social media conversations without leaving the Service Cloud.
Highlights
Route social media conversations from Meltwater and respond directly from within your Service Cloud.
Create, manage, and edit cases, contacts, and leads without leaving Engage.
Sync social media profiles with your Service Cloud for a more complete picture of your customers.
Provider Details
Meltwater is a global leader in social and media intelligence. By analyzing ~1 billion online documents each day, Meltwater enables PR, Communications, and Marketing professionals to make informed strategic decisions and influence the world around them. The Company was founded in Oslo, Norway, in 2001 and is headquartered in San Francisco, California, with 50 offices across six continents. The Company has 2,300 employees and 27,000 corporate customers, including industry leaders in several sectors. Learn more at meltwater.com.
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work.
Meltwater subscription which includes the Engage module.
Contact Meltwater directly for Engage pricing.
Meltwater Engage - CRM Connect
$1,000 USD/company/year