Deloitte's Agentic Patient Services Agents

Reimagine patient services with Agentic Patient Services Deloitte’s suite of agentic agents purpose-built for Salesforce Life Sciences Cloud. Deploy intelligent, autonomous AI agents to transform and streamline critical patient services workflows—driving efficiency, accuracy, and better outcomes. Agentic Patient Services features advanced agents designed to optimize your workflows across Patient Services Journey such as: Document Triage: Autonomously triage incoming documents and intake forms for extraction, categorization and linking. Intake and Onboarding: Identify and resolve duplicate patient records using advanced reasoning, ensuring accurate de-duplication without the risk of incorrect merging. Autonomously collects missing information from patients and providers by leveraging most efficient outreach channels. Adherence and Care Management: Agents autonomously monitor patient adherence to recommend personalized engagement plans based on risk assessment, patient segmentation and past engagement history.