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Coveo for Agentforce | Knowledge Retrieval for Self-Service & Case Resolution

By Coveo

Ground Agentforce in secure, relevant knowledge from across your enterprise

No Ratings
Paid  
Agentforce ContentsAgentforce Contents
Actions: 1
Industries
Financial Services
High Tech
Manufacturing
Business Need
Productivity
Customer Service
IT & Administration
Requires
Agentforce
Compatible With
Service Cloud
Experience Cloud

Coveo, the leader in AI Search, is now available for Agentforce. Boost self-service, deflect more cases, & empower service reps with smarter actions—Q&A, case classification, and case resolution. And then, customize prompts to draft emails, KBs, & more.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Agentforce
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Service Cloud
Experience Cloud

App Details

Version
Coveo Agentforce/Winter26 2.0.0
Listed On
02/18/2025
Latest Release
09/10/2025
Agentforce ContentsAgentforce Contents
Actions
Actions are how agents get information and perform tasks.
Actions: 1
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 2
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
02/14/2025

Additional Details

Coveo, the leader in AI Search and GenAI for the enterprise, is now available for Salesforce Agentforce. This integration grounds Agentforce in secure, trusted knowledge from across your enterprise—within Salesforce and beyond—enhancing its accuracy, effectiveness, and overall value. By indexing and unifying content without migration, Coveo gives Agentforce the foundation it needs to unlock agentic actions like question answering, case classification, case resolution, and more— all grounded by enterprise-approved knowledge. Together, Coveo and Agentforce help service teams boost self-service success, deflect more cases, and improve team productivity at scale without added costs and complexity.

Need help?

Coveo

Quebec, QC, Canada

Coveo Support is provided via our community, Coveo Connect: https://connect.coveo.com For more info on our Case Management Process, see: https://docs.coveo.com/1489

Other ResourcesTerms & Conditions