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Snap2Case

By SkillShockTech, LLC

Report errors in a snap and troubleshoot faster in Salesforce.

No Ratings
$119   USD/company/month

Discounts available for nonprofits

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Business Need
IT & Administration
Case Management
Requires
None
Compatible With
Sales Cloud
Service Cloud

Turn errors into insights with Snap2Case, an app that streamlines error reporting and resolution processes in Salesforce. Fix errors faster with tips and AI-powered suggestions, while reducing downtime in both production and testing environments.

  • Experience Snap2Case

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
None
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Additional Requirements
To enable the optional AI-powered error analysis feature, an OpenAI API key is required. Please note that standard error tracking and resolution features are available without AI.

App Details

Version
Snap2Case/Version 1.0 1.0.0
Listed On
06/16/2025
Latest Release
06/16/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 4
Custom Tabs: 5
Custom Apps: 2
Lightning Components
Global: 5
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.0.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
05/06/2025

Additional Details

Tired of seeing errors that halt business processes and momentum? Tired of wasting time tracking down and troubleshooting errors? This error reporting and resolution app streamlines the process, helping teams report, analyze, and resolve issues faster than ever! And the best part? It's all built right into Salesforce. Take a look at the features that help you save time and stress less: ✅ User-friendly error reporting wizard with screenshot uploads ✅ AI-powered analyzer to identify errors through an optional OpenAI integration ✅ Automatically route cases to the right teams using AI-powered error classification ✅ Error history & resolution tips to prevent repeat issues ✅ Reporting & insights to track and improve issue resolution Built for businesses of all sizes, Snap2Case eliminates inefficiencies, reduces downtime, and saves valuable developer and support time. This app can even enhance your manual testing by streamlining the error reporting process during QA and UAT. With ongoing updates and enhancements included, you get a powerful, cost-effective solution without expensive per-user fees.

Need help?

SkillShockTech, LLC

North Carolina, United States

If you have any questions, run into issues, or need assistance using Snap2Case, feel free to reach out to our support team at support@skillshocktech.com. Most questions will receive a response within 24–48 business hours.

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