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Snap2Case

Report errors in a snap and troubleshoot faster in Salesforce.

Overview

Turn errors into insights with Snap2Case, an app that streamlines error reporting and resolution processes in Salesforce. Fix errors faster with tips and AI-powered suggestions, while reducing downtime in both production and testing environments.

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  • 📸 Report Errors in a Snap Get access to a user-friendly error reporting wizard that features screenshot support, minimal fields, and the automated capture of record information.

  • 🤖 Simplify Error Management with AI (Optional) Take the complexity out of error management by leveraging AI to detect errors in screenshots, intelligently route support cases to the right teams, and recommend solutions.

  • 💡 Your Built-In Troubleshooting Expert Review tips for resolving known errors, customized and managed by your support team, right within your Salesforce org.

  • 📈 Clear Insights into Org Health Leverage OOB reporting and dashboards to gather insights, track the trends of errors, prioritize fixing the errors that matter most, and proactively address issues before they occur.

  • 🔐 AI on Your Own Terms Activate AI when you need it, and remain in control by providing your own OpenAI API key. This flexibility allows you to manage your AI costs independently, set budget limits, and set data sharing restrictions for your company.

  • 🛠️ Professional Support Enjoy responsive, knowledgeable customer support every step of the way.

Tired of seeing errors that halt business processes and momentum? Tired of wasting time tracking down and troubleshooting errors? This error reporting and resolution app streamlines the process, helping teams report, analyze, and resolve issues faster than ever! And the best part? It's all built right into Salesforce. Take a look at the features that help you save time and stress less: ✅ User-friendly error reporting wizard with screenshot uploads ✅ AI-powered analyzer to identify errors through an optional OpenAI integration ✅ Automatically route cases to the right teams using AI-powered error classification ✅ Error history & resolution tips to prevent repeat issues ✅ Reporting & insights to track and improve issue resolution Built for businesses of all sizes, Snap2Case eliminates inefficiencies, reduces downtime, and saves valuable developer and support time. This app can even enhance your manual testing by streamlining the error reporting process during QA and UAT. With ongoing updates and enhancements included, you get a powerful, cost-effective solution without expensive per-user fees.

Categories

Business Needs
IT & Administration
Case Management
Personas
Administrator
Business User
Developer
Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder