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Q-Flow | Customer Journey Management
Streamline the customer journey and optimize service and retail operations
- Industries
- Financial ServicesGovernmentRetail
- Business Need
- SalesProductivityCustomer Service
- Requires
- Sales CloudService Cloud
The Reseller Application is a scheduling and queue management solution that enables service providers to manage end-customer appointments and visits at virtual channels, service locations or stores, ensuring a seamless experience and optimized operations.
Highlights
Gain full control of service operations with real-time dashboards and performance insights.
Optimize staff allocation and resource planning through intelligent queue and appointment data.
Support omnichannel service with unified management of appointments, walk-ins, and virtual queues.
Improve customer experience by reducing wait times and enabling self-service booking and check-in.
Communicate proactively with customers via personalized reminders and real-time updates.
Boost sales and marketing by promoting services through integrated messaging and digital signage.
Customize workflows, journey flows, and forms to fit evolving business needs — no coding required.
Ensure secure, accessible, and privacy-compliant interactions across all service channels.
Seamlessly integrate with Salesforce for synchronized customer data and journey tracking.
Provider Details
Q-nomy develops advanced software for appointment booking and queue management. Q-nomy's solutions synchronize scheduled and unscheduled appointments, enabling efficient handling of various meeting types, including face-to-face, video, or phone interactions. Our solutions offer thorough management of pre- and post-interaction processes, ensuring the success of every customer meeting. Q-nomy's software is globally recognized in various sectors such as healthcare, government, finance, telecom, retail, and education.
Pricing Details
You must pay for a product or service that is external to Salesforce for this solution to work. Discounts available for nonprofits.
Starter pack requires at least either the Appointment Management or the Queue Management modules on top of the core Q-Flow Platform.
We are open to flexible pricing models, such as per-appointment, or enterprise site licenses. Contact us to discuss options.
Starter Pack
$96 USD/user/year