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Record Assignment - Queues & Users by Cloud Orca
Easily prioritise, distribute, and assign the records used by your teams
- Business Need
- Agent Productivity
- Requires
- Sales Cloud
- Compatible With
- Sales Cloud
Use this app to effortlessly manage queue creation and user assignments. Streamline record distribution among users with this simplified, intuitive redesign of the Salesforce Queues function.
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ORCA "Queues & Users" — bug report
# Bug Report — "Queues & Users" (orcaQueues): Add Queue Member fails silently for non-admin operators ## Environment - **Package:** Queues & Users (namespace `orcaQueues`) - **Version:** Spring 2024 — 1.2.0.1 (VersionId `04t8d000000ZIh2AAG`) - **Org:** Production, Enterprise/Unlimited edition - **API version observed in Apex log:** 67.0 - **Component:** ORCA "Queues" tab/UI → queue detail → **Add Queue Member** - **Underlying Apex:** `orcaQueues.OrcaQueuesCont` / `orcaQueues.OrcaQueueDetailsCont' ## Summary When a user **without the `Modify All Data` permission** operates the "Add Queue Member" screen, clicking **Add** does nothing: the button flashes, **no error/toast is shown**, and the member is **not** added to the queue. The exact same action performed by a System Administrator (with `Modify All Data`) works correctly. The operation is being executed in the **running user's context** and the `GroupMember` insert is failing at the row level, but the failure is **swallowed** (no exception surfaced to the UI). This makes the tool appear broken with no feedback.