AgentExchange

Help & Support

Elevate Your Agents with AgentExchange Solutions
Easily enhance Agentforce with pre-built AI solutions from AgentExchange. Browse, install, and deploy agents, actions, and apps directly into your environment. Tell Me More

Have Questions?

Bright Pattern Contact Center Integration (CTI)

Unify CXM | Boost Agent Productivity | Maintain Exceptional Service Quality

Compatibility

Required Salesforce Products
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible Salesforce Products
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Supported Languages
English
German
Japanese
Korean
Russian
Spanish

Additional Requirements

Salesforce Integration requires an active Bright Pattern Contact Center license, as well as additional configurations inside Salesforce. For more information please refer to https://help.brightpattern.com/5.19:Sfdc-integration-guide