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WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

By Inno Valley Works Private Limited

100% Native WhatsApp & Bulk SMS app for automated texting & mass campaigns.

$999   USD/company/year

Discounts available for nonprofits

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Industries
Horizontal Product
Business Need
Sales
Customer Service
Marketing
Requires
Sales Cloud
Service Cloud
Platform Cloud
Nonprofit Solutions
Compatible With
Sales Cloud
Service Cloud
Platform Cloud

Native WhatsApp for Salesforce, Bulk SMS, and AI CTI Dialer. Send mass messages, automate text alerts via Flows, and log calls instantly without switching tabs. WhatsApp integration Two-Way SMS Text Messaging Get Started with a 14 Days Free Trial.

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Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Platform Cloud
Nonprofit Solutions
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Platform Cloud
Salesforce Editions
Enterprise
Unlimited
Developer
Essentials
Additional Requirements
Meta onboarding and a WhatsApp Business phone number needs to be registered. Our guided flow can help configuring the Meta onboarding.

App Details

Version
Watbox/WatBox07202605 3.7.0
Listed On
03/27/2025
Latest Release
07/22/2026
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Multiple Currencies
Supports Salesforce orgs that use Multiple Currencies.
Person Accounts
Supports Salesforce orgs that use Person Accounts.
Salesforce Shield
Supports Salesforce orgs that use Shield.
Sales Programs
Supports Sales Programs, which provides sales teams with AI-powered coaching, actionable insights, and automated program delivery. Learn More
Community Builder
Ready to use in the Salesforce Community Builder.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
Salesforce Mobile
Supports Salesforce for iOS and Android.
No Limits
Lightning Ready
Agentforce
Multiple Currencies
Person Accounts
Salesforce Shield
Sales Programs
Community Builder
Managed Package
Lightning App Builder
Salesforce Mobile
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 30
Custom Tabs: 25
Custom Apps: 3
Lightning Components
Global: 19
App Builder: 3
Community Builder: 1
Languages
Arabic
English
German

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
2.50.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
09/05/2024

Additional Details

Native Multi-Channel Messaging: WhatsApp, SMS & CTI Dialer for Salesforce Stop switching tabs. WatBox brings WhatsApp Business API, bulk SMS text messaging, and AI CTI calling natively inside Salesforce. Auto-log every conversation to Lead, Contact, and Case records instantly. 🚀 Unified Communications Suite: WhatsApp for Salesforce: Two-way messaging, rich media, and bulk WhatsApp campaigns. Supports native WhatsApp calling. Enterprise SMS Text Messaging: Broadcast bulk SMS campaigns from custom list views. Fully automate text alerts using native Salesforce Flows. AI CTI Softphone & Dialer: Click-to-dial tools with real-time AI call transcriptions and automated activity logging without middleware. 🔒 Built for Salesforce Teams: 100% Native Architecture: Completely secure within your Salesforce cloud—no external data storage or extension security risks. Agentforce & AI-Ready: Fully integrated with Flow Builder and Agentforce AI Agents for automated lead tracking. Plug-and-Play Setup: Start your 14-day free trial and send messages in minutes.

Need help?

Inno Valley Works Private Limited

Coimbatore

Please drop an email to support@innovalleyworks.com. Reach to https://watbox.ai

Support Phone+13023041537
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