WatBox - WhatsApp and SMS for Salesforce | Telephony | AI Voice and Whatsapp

Great product and post sales support to match

We were looking for the right partner to take our WhatsApp and SMS communication strategy to the next level, and Watbox has been top notch as both a product and a service. For our sales teams it delivers the capability they have long wanted: message a customer directly from the record and see the full conversation history there, build templates easily, and send at scale through campaigns. For our technical team it delivers what matters most to us, which is that the conversation data stays in one system. They are very responsive to customer feedback and think about the product holistically rather than bolting on one-off requests. I would recommend Watbox to any organization, and I see them as a partner rather than a vendor.

Best Multi-Channel Communication App for Salesforce

An excellent Salesforce-native communication platform that brings WhatsApp, SMS, Voice, and CTI together in one place. The Flow automation, bulk messaging, click-to-dial, AI call transcription, sentiment analysis, and automatic activity logging significantly improve sales and support productivity. The analytics and reporting provide valuable insights into customer engagement across channels. Highly recommended for organizations looking to streamline customer communication and automate their Salesforce workflows.

Reliable Salesforce-Native Communication Platform

WatBox has been a very effective solution in our Salesforce environment for managing customer communication. It brings WhatsApp, SMS, calls, transcripts, and follow-up activities into a single platform, helping reduce manual effort and improve visibility across customer interactions. Its centralised communication and automation capabilities make it easier to manage timely follow-ups and ensure better coordination across teams, resulting in improved response efficiency.

Reliable Salesforce Communication Solution

WatBox has been a very useful solution for managing customer communication directly within Salesforce. It brings WhatsApp, SMS, calls, transcripts, and follow-up activities into one place, helping teams reduce manual effort and improve visibility across customer interactions. We also suggested WatBox for a US-based construction company, and they have had a very positive experience using it. The centralized communication model and automation features have helped their team manage customer conversations more efficiently and ensure timely follow-ups. Overall, WatBox is a reliable and practical solution for organizations looking to streamline communication and improve customer engagement within Salesforce.

Game-Changer for Customer Engagement

WatBox has helped streamline customer communication directly within Salesforce. The ability to manage WhatsApp, SMS, and customer interactions from a single platform has reduced manual effort and improved team efficiency. The automation features and centralized communication model provide better visibility into customer conversations while ensuring timely follow-ups. A reliable solution for organizations looking to enhance customer engagement within Salesforce.

Great Solution

Watbox helped us streamline lead engagement and accelerate response times. With personalized Salesforce communication workflows, including automated notifications and timely follow-ups, our sales team achieved improved productivity and delivered better customer experiences.

Simple, Seamless, and a Huge Time Saver for Our Salesforce Workflow

WatBox has made our day-to-day work with Salesforce much easier. Earlier, we had to manually keep track of customer conversations and follow-ups, which was honestly time-consuming. Now everything gets automatically summarized with transcripts and insights, so the whole team stays on the same page. It’s also really helpful for managers to quickly understand customer interactions without going through every call manually. What I personally like most is how easily it fits into our existing workflow without needing any major changes. Overall, it’s been a huge time-saver for our team.

Amazing Solution

WatBox has significantly reduced the time our sales team spends on manual CRM updates. The AI-generated call summaries and transcripts provide complete visibility into customer conversations, allowing the team to focus more on selling rather than documenting follow-ups.

Expert Team with Solution driven results

Watbox significantly decreased lead response time. With tailored SF communication journeys, from welcome messages, viewing confirmations, follow-up reminders, and internal escalation notifications, our sales team can see visible results

Centralized communication model in Salesforce

WatBox is a well-designed and impactful solution for organizations looking to strengthen their customer communication and leverage AI-driven insights within Salesforce. What stands out about the product is its ability to bring multiple communication channels and AI-powered capabilities into a single Salesforce experience. The integration of Voice, SMS, WhatsApp, AI receptionist features, call summaries, follow-up workflows, and coaching insights directly within Salesforce provides teams with seamless access to customer interactions and business data in one place.