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KDDI Message Cast for Salesforce: Agentforce AI SMS Extension

By KDDI CORPORATION

Enhance Salesforce SMS: AI-Powered Support via Agentforce Extension

No Ratings
Free  

Never requires payment

Requires
Agentforce
Compatible With
Sales Cloud
Service Cloud

Extend KDDI Message Cast for Salesforce with AI automated messaging and flow-triggered sending via Agentforce. Enhance communication efficiency, deliver personalized SMS using Salesforce data, reduce operator workload, and enable 24/7 support.

  • An explanation of the KDDI Message Cast AI extension option.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Agentforce
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Enterprise

App Details

Version
KDDI Message Cast for Salesforce AI拡張オプション/ver 0.1 0.1.0
Listed On
04/04/2025
Latest Release
04/04/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Agentforce
Agentforce solutions are customizable, conversational, AI assistants. They boost Salesforce user productivity in a safe way by facilitating everyday business interactions across a wide range of workflows and tasks. Learn More
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
No Limits
Agentforce
Managed Package
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 3
Custom Tabs: 0
Custom Apps: 0
Lightning Components
Global: 0
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
0.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
03/07/2025

Additional Details

Resolve customer issues faster and improve operator efficiency by automatically generating responses and sending SMS via KDDI Message Cast for Salesforce, powered by the Agentforce AI Extension. Three Key Reasons to Choose This Solution: 1. Intelligent AI Automation: - Auto-generates optimal responses based on customer inquiries. - Continuously improves quality by learning from past interactions. - Supports a wide range of needs, from product information to technical assistance. 2. Reliable Communication & Satisfaction: - Achieve high engagement with SMS open rates exceeding 95%. - Centralize customer information and message history within Salesforce. - Leverage comprehensive CRM capabilities through seamless Salesforce integration. 3. Implementation & Operational Benefits: - Significantly reduce operator labor costs. - Enhance customer satisfaction with 24/7 automated responses. - Enable continuous improvement through analysis of accumulated data.

Need help?

KDDI CORPORATION

For inquiries, please visit: https://kddimessagecast.jp/inquiry/

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