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Customer Feedback Manager

By Folio3 Software Inc.

Gathers, analyzes, and acts on Customer Feedback in real-time.

No Ratings
Free  

Never requires payment

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Business Need
Customer Service
Forecasting
Surveys
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Businesses can proactively address customer dissatisfaction and improve retention by gathering and analyzing real-time feedback after interactions or purchases.

Highlights

Sentiment Analysis: Automatically analyzes customer feedback to categorize sentiments as Positive, Neutral, or Negative, helping businesses gauge customer satisfaction.

Customizable Feedback Forms: Offers dynamic and configurable forms to gather feedback tailored to specific business needs.

Actionable Insights: Provides detailed dashboards and reports to track trends, pinpoint improvement areas, and make data-driven decisions.

Automated Task Management: Creates tasks for addressing negative feedback or low ratings to ensure timely follow-ups and resolution.

Scalable Solution: Built on Salesforce, it integrates with existing workflows and grows alongside your business.

Enhanced Data Security: Leverages Salesforce’s robust permission model to ensure secure handling of sensitive customer data.

Improved Customer Retention: Transforms feedback into actionable improvements, enhancing customer loyalty and satisfaction.

Provider Details

Folio3 Software Inc.
Pleasanton, California, United States
Founded
2006
Website
Email
Phone
+1 408 365 4638, +92 334 310 1097

Folio3 is a California-based technology consulting firm with employees across the United States, Canada, Mexico, Pakistan, UAE, and the UK. We specialize in helping entrepreneurs and large corporations build innovative, world-class software solutions by offering offshore application development, support, and expertise in Salesforce, NetSuite, Dynamics, and eCommerce platforms such as BigCommerce, Shopify, Adobe Commerce, Shopware, and Salesforce Commerce Cloud. Our team excels in consulting, development, and implementation across these platforms, enabling organizations to fully leverage their capabilities for business transformation. Our clients include Fortune 500 companies, Silicon Valley start-ups, and some of the most prestigious brands globally.

Pricing Details

Free

You can fully use this solution without payment.

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