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Customer Feedback Manager

By Folio3 Software Inc.

Gathers, analyzes, and acts on Customer Feedback in real-time.

No Ratings
Free  

Never requires payment

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Business Need
Customer Service
Forecasting
Surveys
Requires
Sales Cloud
Service Cloud
Compatible With
Sales Cloud
Service Cloud

Businesses can proactively address customer dissatisfaction and improve retention by gathering and analyzing real-time feedback after interactions or purchases.

Compatibility

Requires
This solution requires these products in order to work. Before you implement the solution, check that you have these products.
Sales Cloud
Service Cloud
Compatible With
This solution is tested to work with and extends the value of these products, but doesn't require them.
Sales Cloud
Service Cloud
Salesforce Editions
Professional
Enterprise
Unlimited
Developer

App Details

Version
Customer Feedback Manager/ver 1.1 1.1.0
Listed On
07/30/2025
Latest Release
07/30/2025
Supported Features
No Limits
This product's apps, tabs, and objects don't count against your Salesforce org limits. Learn More in Help
Lightning Ready
Optimized for Salesforce orgs that use Lightning Ready.
Managed Package
This product is installed in your Salesforce org as a managed package and receives automatic upgrades.
Lightning App Builder
Ready to use in the Salesforce Lightning App Builder.
No Limits
Lightning Ready
Managed Package
Lightning App Builder
Package Contents
If this app is a managed package, the custom apps, tabs, and objects that it contains don't count against your Salesforce allocations. If this app is not a managed package, allocations apply. Learn More in Help
Custom Objects: 1
Custom Tabs: 1
Custom Apps: 1
Lightning Components
Global: 2
App Builder: 0
Community Builder: 0
Languages
English

Security

This solution is a Non-SFDC Application as defined in Salesforce’s Main Services Agreement. Notwithstanding these Security Requirements or any security review of a Partner Application, Salesforce makes no guarantees about the quality or security of this solution. You’re responsible for evaluating this solution’s quality, security, and functionality.
Last Reviewed Version
The most recent solution version that underwent the AppExchange Security Review. Undergoing the Security Review doesn't guarantee a solution’s security.
1.1.0
Last Reviewed Date
The most recent date that this solution underwent the AppExchange Security Review. Undergoing the Security Review doesn’t guarantee a solution’s security.
07/30/2025

Additional Details

The Customer Feedback Manager is a Salesforce-based app designed to streamline feedback collection, analysis, and management. It provides a centralized platform to capture customer feedback through dynamic forms and automatically categorizes sentiments as Positive, Negative, or Neutral using built-in AI analysis. With actionable insights from customizable dashboards and reports, businesses can identify trends and improvement areas to boost customer satisfaction. Key features include automated task creation for addressing low-rated feedback, multilingual sentiment analysis, and configurable metadata for adapting to various industries. The app ensures data security with Salesforce’s robust permission models and scales seamlessly with business growth. By leveraging the Customer Feedback Manager, users can improve decision-making, enhance customer relationships, and increase operational efficiency. It empowers businesses to transform feedback into meaningful actions, driving customer satisfaction and loyalty while fostering continuous improvement.

Need help?

Folio3 Software Inc.

Pleasanton, California, United States

Support Phone+923343101097
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